Arlena Sawyers

Used Cars and Auctions Reporter

Address: 1155 Gratiot Ave.
48207-2997 Detroit
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Phone: 313-446-0380
E-Mail: asawyers@crain.com
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Recent articles

Volvo, industry flex their CPO sales muscles

12:01 am U.S. ET | July 27
At the half-year mark, industrywide sales of certified used vehicles stood at 1,275,411, up 13 percent compared with the same period last year. ...

Car haulers fight driver shortage

12:01 am U.S. ET | July 25
Long wait times to pick up cars and paperwork contributes big-time to car-hauler driver job dissatisfaction. It is among the reasons the car hauling industry has a shorta ...

When CFPB, dealers meet, sparks fly

12:01 am U.S. ET | July 20
When a CFPB official addressed dealers directly for the first time in public, the exchanges were pointed. Here's how it went at the annual conference of the National Asso ...

Mixed results for minority dealer programs

12:01 am U.S. ET | July 20
As Ford's Kevin Cour and other automaker executives updated NAMAD on the state of their minority dealer programs, it became increasingly clear that those programs vary wi ...

CFPB, Justice talk straight to minority dealers

11:30 am U.S. ET | July 15
After a senior CFPB official and a Justice Department colleague spoke at the recent National Association of Minority Automobile Dealers conference, the Q&A session someti ...

How junk cars can slip through the cracks

12:01 am U.S. ET | July 13
Holes in the national federal vehicle title database let title-washed cars slip though. Only 44 of 50 states participate in the national system. ...

Tally: Fewer minority dealerships

12:01 am U.S. ET | July 13
The number of minority-owned dealerships in the U.S. declined in 2014, a tally by the nation's largest minority dealers association shows. ...

Paul Zimmermann

12:01 am U.S. ET | July 13
During the recession, bought 2010 Chevy castoffs from other dealers, helping to save the dealership from GM's chopping block. ...

Neal Wheat

12:01 am U.S. ET | July 13
Doubled the store's used-vehicle sales by cutting the time it takes to get a vehicle retail-ready and putting in a formal sales process ...

Marcus Williams

12:01 am U.S. ET | July 13
Department's customer service satisfaction ranking rose into the top fifth percentile in his Hyundai region from the bottom 25th and he helped oversee the building of a 2 ...

How to erase that odor: Clean, deodorize, sanitize

12:01 am U.S. ET | July 13
Odor Doctors has a three-step, vehicle odor-busting process, owner Frank Simmons says. ...

For Odor Doctors, rotten food, roadkill are all in a day's work

12:01 am U.S. ET | July 12
Cigarette smoke. Pet urine. Skunks. Vomit. Gasoline spills. Those are just some of the smelly facts of life that can lead to odoriferous cars or trucks. ...

Minority dealers association celebrates 35th year

3:31 pm U.S. ET | July 10
The National Association of Minority Automobile Dealers celebrated its 35th birthday this week here at its annual conference. ...

No seat unturned in flood-damage search

12:01 am U.S. ET | June 29
Since torrential downpours hit Houston in late May, Bob Sluss has been extra vigilant about leaving no stone - or seat - unturned when appraising used vehicles. ...

CarMax makes big plans for smaller markets

12:01 am U.S. ET | June 29
CarMax Inc. plans to expand its reach by opening smaller stores in smaller markets, said CEO Tom Folliard. ...

CarMax originates $15 million in subprime loans in latest quarter

11:45 am U.S. ET | June 24
CarMax's finance arm originated about $15 million of subprime loans in its most recent quarter ended May 31. ...

CarMax average retail selling price dipped 1.6% in Q1

UPDATED: 6/19/15 4:17 pm ET - adds stock close
The average retail selling price of a CarMax used vehicle dropped 1.6 percent to $19,851 in the company's fiscal first quarter that ended May 31. ...

Waiting for a Volvo XC90? Rent an XC60 cheap

12:01 am U.S. ET | June 15
Committed buyers of the 7-passenger Volvo XC90 can ease their wait for delivery by choosing a new 5-seat XC60 from their Volvo dealer's inventory and renting it from Ente ...

Leasing makes 'obscene' pickup prices respectable

12:01 am U.S. ET | June 8
Leasing makes "obscene" pickup prices more respectable by reducing customers' monthly payments, dealers say. ...

Lights out on EV incentives in some states

12:01 am U.S. ET | June 6
Tight budgets -- worsened by crumbling infrastructure -- are prompting some states to pull the plug on programs and financial incentives designed to boost EV sales. ...

KAR Auction will add auctions, inspection unit

12:01 am U.S. ET | June 1
KAR Auction Services plans to build or buy physical auctions and a vehicle inspection business as part of its growth strategy. ...

Key words unlock customer-pay business for store

12:01 am U.S. ET | June 1
Hubert Vester Honda service department's marketing went digital. As a result, their customer-pay repair orders increased 35 percent in September compared with the year-ag ...

Getting schooled in the car dealership business

12:01 am U.S. ET | June 1
Zeigler Auto Group's effort to grow its dealership group and cultivate employees has evolved into an in-house training program, spawned a crop of managers and reduced emp ...

Buyers emerge for auction companies

12:01 am U.S. ET | May 25
Mergers and acquisitions are happening among auto auctions, and attracting private-equity players, for the same reasons they are on the rise among car dealerships: Robust ...

Auctions focus on high-quality vehicle images

12:01 am U.S. ET | May 25
Auctions are taking steps to raise the quality and resolution of their vehicle photos, yielding more bids and higher conversion rates. ...
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