FLETCHER DAVIDSON, Group vice president, Toyota Customer Services, Toyota Motor Sales U.S.A. Inc.
Immediately following the March 11 earthquake in Japan, Davidson led a quick-response team that moved logistical mountains to ensure a smooth flow of repair parts to U.S. dealers. For example, if a customer's car was stranded in a service drive, Toyota's inventory software could automatically fast-track that part order. Davidson, 64, even air-freighted parts from Japan when necessary. It was damage control at its finest.