2011 ALL-STAR: SERVICE AND PARTS

FLETCHER DAVIDSON, Group vice president, Toyota Customer Services, Toyota Motor Sales U.S.A. Inc.

Immediately following the March 11 earthquake in Japan, Davidson led a quick-response team that moved logistical mountains to ensure a smooth flow of repair parts to U.S. dealers. For example, if a customer's car was stranded in a service drive, Toyota's inventory software could automatically fast-track that part order. Davidson, 64, even air-freighted parts from Japan when necessary. It was damage control at its finest.

0

Shares

ATTENTION COMMENTERS: Over the last few months, Automotive News has monitored a significant increase in the number of personal attacks and abusive comments on our site. We encourage our readers to voice their opinions and argue their points. We expect disagreement. We do not expect our readers to turn on each other. We will be aggressively deleting all comments that personally attack another poster, or an article author, even if the comment is otherwise a well-argued observation. If we see repeated behavior, we will ban the commenter. Please help us maintain a civil level of discourse.


Email Newsletters
  • General newsletters
  • (Weekdays)
  • (Mondays)
  • (As needed)
  • Video newscasts
  • (Weekdays)
  • (Weekdays)
  • (Saturdays)
  • Special interest newsletters
  • (Thursdays)
  • (Tuesdays)
  • (Monthly)
  • (Monthly)
  • (Wednesdays)
  • (Bimonthly)
  • Special reports
  • (As needed)
  • (As needed)
  • Communication preferences