Read the October issue of Fixed Ops Journal, the parts,
service and collision magazine from Automotive News.

GM supply numbers still show some trouble spots

General Motors has aggressively cut inventory and production levels this year amid plateauing U.S. sales and pressure from Wall Street to align production with demand. But it may not be done downsizing its operations just yet.

Will Congress have final say on NAFTA?

President Trump doesn't have a completely free hand when it comes to trade. Congress has certain authorities to regulate international commerce, and NAFTA was enabled by a series of domestic laws that only Congress can change.


A buy-sell that's built for the future

GPB Capital replaced Abrams Capital as majority investor in Prime Motor Group. GPB and Prime see the deal as a bid for survival in a changing auto-retail world.

BLOG: James B. Treece
Nontraditional no more

Ford Credit's decision to use nontraditional approaches in assessing consumers means the industry needs to reconsider what it now considers traditional.

BLOG: Hannah Lutz
Car supermarkets are a step backward

The future of vehicle retail and F&I could take a variety of forms, but another type of brick-and-mortar store would be an unexpected route. Advancements toward an online transaction would serve the industry better.

BLOG: Hannah Lutz
Wells Fargo's GAP refund problem offers a lesson

Wells Fargo found itself in hot water again last week for possibly neglecting to refund consumers' guaranteed asset protection payments after they paid off their auto loans. But there are two sides to every story, and in this case, the law isn't as clear as it seems.

BLOG: Hannah Lutz
Used sales bring F&I opportunity

Most of the six public new-car dealership groups focused on the growing used-vehicle market in their second-quarter earnings calls. That could be a plus for their F&I results.

BLOG: Hannah Lutz
Lease falloff goes beyond customer apathy

Leasing fell in the first half of the year, the first such drop since January-June 2012, according to Edmunds. But lack of consumer interest was only part of the reason.

BLOG: Hannah Lutz
The best F&I managers have a knack for people

F&I is a people person job. It may sometimes hide under the guise of being a numbers profession, but most effective F&I managers succeed because they are good with people.

BLOG: Hannah Lutz
Auto financing via smartphone is smart move

Consumers have long been able to check their credit and get preapproved for financing through a dealership or lender website, but getting approved on-the-go through mobile devices may become many consumers' first choice when considering an auto loan.

BLOG: Hannah Lutz
A flat tire taught me a warranty lesson

One of the several lessons I learned from a flat-tire experience last week was be more aware of my warranty. But an occasional reminder from the dealership or automaker that summarizes common occurrences the warranty covers would go a long way, giving customers more peace of mind and improving their relationships.

BLOG: Hannah Lutz
Are consumers' vehicle aspirations too high?

Consumers may be trying to bite off more than they can chew. Swapalease.com approved fewer than half of lease applicants in May because consumers applied for leases on out-of-budget, high-end vehicles.

BLOG: Hannah Lutz
A case for recapping F&I

At the end of the car-buying process, many customers want to rush through F&I, get in their new car and drive away. It may pay off to visit F&I again later.

BLOG: Hannah Lutz
Women and F&I -- let's talk

One finance director says most of the successful F&I managers she knows are women. Yet the assumption lingers that the F&I world is unwelcoming to women and mothers.

BLOG: Hannah Lutz
Watch out for month-end fraud

The dealership fraud rate is 56 percent higher in the last week of the month than in the first week, PointPredictive says. The threat comes from outside and inside the dealership.

BLOG: Hannah Lutz
Should dealerships go back to the basics for best F&I results?

Whether it's a customized presentation, a digital menu or online F&I product intros, many F&I companies have suggested an adjusted approach for today's consumer. But for some dealerships, it may be best to stick to the basics, an F&I expert says.

BLOG: Hannah Lutz UPDATED: 5/11/17 12:57 pm ET - adds details
F&I vendors take aim at used vehicles

The trend toward used vehicles has extended beyond financing. It's become a focus in the F&I product world, too.

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