Opinion

KEITH CRAIN

Subscription tests show industry's novel thinking

The idea has traction, though there are a bunch of questions and many problems to be sorted out.

PHILIP NUSSEL

Federal-Mogul plan resolves retail problem

Last week's deal for Tenneco to buy Federal-Mogul resolves a problem that has percolated for years: Should a supplier compete with its customers?

LETTER TO THE EDITOR

What did Obama's EPA get so right?

I read “On emissions rule, we got it right in 2012” expecting to see some factual data on why Gina McCarthy believes the previous administration “got it right.” Did they properly consider the fleet mix, gas prices, the economy, etc.?

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Sent early Monday mornings, this newsletter contains a summary of key stories from our weekly edition.

MORE OPINIONS EDITORIALS COLUMNISTS BLOGS
BLOG: James B. Treece
Will new tech help or hurt residuals?

GM President Dan Ammann thinks new technology doesn't have to hurt a vehicle's residual values, contrary to the generally accepted wisdom -- and here is why.

BLOG: Jay Ramey
Mercedes to wrap GLS in Maybach ultraluxury

A Mercedes-Maybach version of the GLS class is finally in the works, and the automaker plans to preview the upcoming ultraluxury, full-size SUV at the Beijing auto show in concept form in a matter of days.

LETTER TO THE EDITOR
Sales staff seen as plentiful, disposable

James B. Treece's “No experienced personnel need apply at this dealership” confirms my view that in automotive retailing, salespeople are considered readily available and easily disposable.

LETTER TO THE EDITOR
Our cars seem to invite distraction

Regarding “Keep your eyes on the road, hands off the doughnuts”: What did the industry think was going to happen when we made phone usage easier and added cupholders, visor mirrors and other distractions to our vehicles?

LETTER TO THE EDITOR
GM's action is just a poor excuse

Regarding “GM to stop reporting U.S. sales monthly, switches to quarterly release”, many thousands of people in the auto industry look forward to monthly sales reports.

LETTER TO THE EDITOR
Do the right thing: Say no to GAC

I was astonished and disappointed that “Courtship begins for Chinese brands” included this response from a general sales manager: GAC “might be the next Hyundai.”

LETTER TO THE EDITOR
What did Obama's EPA get so right?

I read “On emissions rule, we got it right in 2012” expecting to see some factual data on why Gina McCarthy believes the previous administration “got it right.” Did they properly consider the fleet mix, gas prices, the economy, etc.?

LETTER TO THE EDITOR
Transferring calls the right way

Your December 2017 article “Bad Connection” gave tangible reasons for implementing practices to eliminate how business is potentially lost by not serving customers.

LETTER TO THE EDITOR
Service lags on technology

The potential of every dealership in America could easily be doubled if we took basic steps to retain our customers and protect our dealer brand and that of the OEM we represent.

BLOG: Christiaan Hetzner
Key takeaways from VW's wild week

Audi loses, Porsche wins and why VW parted ways with Matthias Mueller were among the key takeaways from the conclusion of a wild week in Wolfsburg.

BLOG: Jackie Charniga
Poor grammar is a sales turnoff

First impressions matter when it comes to attracting online shoppers. Dealerships should ensure responses to potential customers are not only thoughtful and informative, but also grammatically correct.

BLOG: Jay Ramey
Pininfarina preps H500 concept as Tesla fighter

Pininfarina is joining with Hong Kong's Hybrid Kinetic Group to develop "clean energy vehicles," and if the H500 sedan concept looks like a hopeful Tesla rival, that's because it is.

BLOG: Wesley Wren
A bigger Jag crossover is coming

Jaguar has another street-minded crossover in the works, one with the Porsche Cayenne in its sights, according to a new report.

COMMENTARY: Gina McCarthy
Ex-EPA chief: We got the rules right in 2012

The sole reason Scott Pruitt and his EPA reopened this rule is their unwavering belief that rules are bad no matter what the benefit, and rules to address climate change are intolerable.

COMMENTARY: Keith Crain
Don't like the news? Hide it

It is sad to watch General Motors contracting before our very eyes. What was once referred to as Global Motors seems to have changed into a company that merely chases profits without regard to anything else.


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