Revolving doors

Last year sales staff turnover at the average auto dealership rose to 66 percent, up 4 percentage points from 2012. At that rate, for every three showroom sales positions, the typical dealership must hire and train two new people a year. That's ... 12:01 am U.S. ET | Dec. 15

Diversity builds a better pickup

Female engineers and product developers are becoming more common these days. That's a positive development for auto companies and their customers. But it's even more welcome to see women in the perceived men-only realm of pickups. It's a signal that ... 12:01 am U.S. ET | Dec. 15

Time to turn off threat and disable recalled airbags

Dealerships should prepare to turn off potentially explosive airbags. And the government should support that. Currently, it's illegal for dealerships to disable a functioning airbag. But Toyota let dealers disable Takata Corp. airbags, with the ... 12:01 am U.S. ET | Dec. 8

Honda comes clean

American Honda Motor Co. belatedly reported that it failed to tell U.S. regulators about 1,729 claims of death or injury linked to possible safety defects in its vehicles since 2003. That's a lot to explain. Honda blames data entry and programming ... 12:01 am U.S. ET | Dec. 1

Discrimination? Share the data

Did federal regulators use reliable data analysis to conclude that dealers may be discriminating in their lending practices? A new study commissioned by the American Financial Services Association, a lender group, challenges the statistical method ... 12:01 am U.S. ET | Dec. 1

More time for victims

General Motors is right to extend the deadline for victims of faulty ignition switches to apply for compensation. The cut-off date has been extended a month to Jan. 31. Attorney Kenneth Feinberg, who oversees the GM fund, decided "out of an ... 12:01 am U.S. ET | Nov. 24

Global companies should abide by the same rules

Of all forms of price fixing, the practice of suppliers pre-arranging high and low bids on various contracts to share the business is distinctly Japanese. Nominally, it fits a national culture that values consensus and avoids conflict. Defenders say ... 12:01 am U.S. ET | Nov. 24

Takata must supply answers, replacement parts

It's time for Takata Corp. to open up about airbags it manufactured that have prompted U.S. recalls of 11 million vehicles since 2008. The Japan-based supplier must be forthcoming about how airbag inflators that may malfunction and spray metal ... 12:01 am U.S. ET | Nov. 17

All aboard at GM

In her first year as General Motors CEO, Mary Barra has outlined a path to reverse the automaker's history of adversarial relations with suppliers. Increasingly, the company is giving out global contracts to leverage GM's worldwide scale and is ... 12:01 am U.S. ET | Nov. 10

Dealers must tailor technology to their needs

Sonic Automotive's One Sonic-One Experience pilot in Charlotte, N.C., is the latest effort to make car buying easier. The public dealership group expects that having a single iPad-equipped employee help a customer select and buy a vehicle in 45 ... 12:01 am U.S. ET | Nov. 10

A deeply flawed automotive recall system

Even in a year with an unprecedented number of U.S. safety recalls, the effort to replace potentially defective airbags made by Takata Corp. in millions of autos stands out. Last week, 10 automakers were searching for the U.S. owners of 7.8 million ... 12:01 am U.S. ET | Nov. 3

Moving the metal

Rail shipments of new vehicles to market are frustratingly slow and often delayed. Automakers suspect some other shippers are getting preferential treatment, but they haven't had the data to be sure. That is changing. The U.S. Surface Transportation ... 12:01 am U.S. ET | Oct. 27

Brace yourself for a flood of used vehicles

Prices on used vehicles are falling and will keep falling as supplies of late-model used cars and trucks return to normal levels. We're seeing the end of a long drought of used vehicles caused by the recession. In 2009 and 2010, the number of new ... 12:01 am U.S. ET | Oct. 27

A long, painful trip

U.S. auto dealers have been on a difficult, painful journey for the past five years. But it has been a positive one -- at least in the aggregate. That qualifier is important. Because the renewed health of the overall dealer body has come at a cost -- ... 12:01 am U.S. ET | Oct. 20

Factories should take long view using 1st refusal

Automakers are replacing dealership buyers in active deals with preferred purchasers more than ever before, say dealers, buy-sell advisers and dealer lawyers. Except in states such as Florida and North Carolina, franchise agreements have long given ... 12:01 am U.S. ET | Oct. 20

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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