As this issue of Fixed Ops Journal ends our second year, I've assumed the role of editor. If I'm to have any hope of following adequately in my predecessor's footsteps, I'll need the help of this magazine's expert and influential readers.
In a guest commentary, vAuto founder Dale Pollak urges service departments to make radical changes to address inefficiencies in scheduling, productivity and transparency.
Columnist Richard Truett explains why, based on frustrating experience, he won't be going to a dealership for oil changes from now on.
I have nothing but admiration for Elon Musk. He is a remarkable entrepreneur who has achieved many remarkable things. But I believe he has bitten off too much with the Tesla Model 3.