Online retailing products take the spotlight

Here's a sampling of the online-retailing tools and enhancements that vendors will showcase at the 2018 NADA convention.

Incoming NADA chief: Stair-steps, vehicle affordability top concerns

In this Q&A, incoming NADA Chairman Wes Lutz discusses the battle against stair-step incentives and whether consumers really want autonomous vehicles.

Outgoing chief touts political 'seat at the table'

Outgoing Chairman Mark Scarpelli will remember his term as 14 months in which NADA gained an ally in the White House and dealers banded together in times of need.

Let’s continue Mallon’s work

If there was ever a dealer you could call Mr. NADA, it was Bob Mallon, and I cannot begin to count the times I have repeated to myself his famous phrase, “in perpetuity.”

Online car sales could soon be on fast track

Auto industry leaders say the industry is within a year or two of being able to complete an entire vehicle transaction online. That includes pitching finance and insurance products and getting electronic signatures on key documents.

NADA looks ready for next century

The most striking part of the National Automobile Dealers Association convention was the large number of vendors offering digital or electronic services to dealerships.

Cadillac retailers in wait-and-see over Pinnacle changes

Cadillac's dealer council hasn't decided yet whether to endorse Project Pinnacle, brand chief Johan de Nysschen's overhaul of the standards retailers must meet and the way they are paid. That's because Cadillac's dealer body is still waiting to see the final product before it takes effect April 1.

Hyundai vows to refine marketing

Hyundai will spend 2017 making "better" better. Seeking to revive its image as a challenger brand and to boost morale among dealers, the automaker plans to spend the year honing the "Make Things Better" message that it first released during the 2016 Super Bowl.

Ford targets retail market share growth

Ford Motor Co. is hoping to ride its biggest vehicles to an increased retail market share in 2017. The automaker's executives told dealers last week that they're targeting 13 percent retail market share, a slight increase from last year.

Infiniti dealers expect fresh products in '17

Infiniti's redesigned QX50 crossover could become the brand's volume leader when it reaches showrooms in the fourth quarter of 2017, dealers were told at the annual Infiniti franchise make meeting.

Acura details plans to update TLX

Acura's midsize TLX sedan will use an upcoming refresh to visually distinguish the four-cylinder and six-cylinder models and will add an enthusiast-oriented A-Spec model.

VW dealers move past diesel scandal

With a lineup richer in crossovers on the horizon and a costly and distracting diesel scandal behind them, Volkswagen dealers are back to focusing on their core business after their make meeting at the NADA convention.

More light trucks headed to Mercedes dealerships

Mercedes-Benz is working on getting more trucks to U.S. dealerships to alleviate inventory shortages, including more units of the hot GLC compact crossover. Dealers are seeking profit gains, and the company aims to work with dealers to continue streamlining dealer programs.

How dealers can hire and keep top talent

In the quest to recruit and retain talent, dealers must create a hiring process and a desirable culture that includes stable pay, good hours and career growth opportunities, experts said at the Automotive News Retail Forum.

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