Dealers
 

U.S. dealers grapple with recall pain -- missing parts, overtime, lost sales

2:23 pm U.S. ET | April 18, 2014
With multimillion-unit recalls by GM and Toyota, and numerous smaller recalls by other automakers, dealerships in the United States are grappling with missing parts, rising overtime costs for technicians, frustrated customers, and lost sales.... Read More »
 

AutoNation stepping away from third-party leads

7:15 am U.S. ET | April 17, 2014 | UPDATED: 4/17/14 2:54 pm ET - adds reactions
AutoNation, tired of paying high prices for online leads, plans to de-emphasize third-party lead providers such as TrueCar, AutoTrader.com and Cars.com, CEO Mike Jackson says. He says he will strengthen AutoNation's Web site and digital presence to build traffic and sales.... Read More »

AutoNation says Q1 net income rose 15% to $95.1 million

7:11 am U.S. ET | April 17, 2014
Despite 10 weeks of problematic winter weather to start the year, a late March rebound in dealership traffic helped drive AutoNation's net income 15 percent higher in the first quarter of 2014 from the year-earlier period, the company said today.... Read More »

BEST PRACTICES

JM Lexus drops middleman to speed sales

12:01 am U.S. ET | April 14, 2014
Eliminating the middleman from negotiating has helped JM Lexus cut the time a customer spends in the store after deciding to buy a specific vehicle to 2.5 hours from 3.5 hours, including delivery. It also is among the reasons that the Margate, Fla., dealership has kept its title as the world's largest-volume seller of new Lexus vehicles for 22 straight years.... Read More »

Dealers

12:01 am U.S. ET | April 14, 2014
Dealers featured this week include members of the Cifaldi family at Cifaldi Motors (Chrysler-Dodge-Ram-Jeep) in Cumberland, Wis.; and Anthony Galardi, AnnaLynn Wheeler and Stephen Wheeler of A-1 Toyota in New Haven, Conn.... Read More »

Mustang made Galpin Motors a power player

8:32 am U.S. ET | April 11, 2014
In early 1964, Galpin Motors was a small dealership with a two-car showroom in San Fernando, Calif., northwest of Los Angeles. Then the Mustang thundered into the Ford lineup and nothing would be the same.... Read More »

ADP Dealer Services to spin-off and go public

11:07 am U.S. ET | April 10, 2014
ADP Dealer Services, a dealer software giant, is poised to become an independent public company, according to a statement today by parent company ADP. The board of directors of ADP approved the spinoff, the statement said.... Read More »

GM dealers field calls, manage inventory while waiting for recall parts

4:12 pm U.S. ET | April 8, 2014
General Motors estimates repairs to 2.6 million small cars affected by a massive recall will not start until next week -- not this week as originally expected. Some dealers are fielding dozens of calls daily from customers wanting to know when their car will be fixed.... Read More »

Washington governor signs Tesla compromise bill

6:09 pm U.S. ET | April 8, 2014
Washington state officially approved Tesla's direct-sales model last Thursday, when Gov. Jay Inslee signed a bill allowing the electric-vehicle maker to continue selling its cars through its own, factory-owned showrooms instead of franchised dealerships in the state.... Read More »

BEST PRACTICES

Prepping Hyundai for its close-up

12:01 am U.S. ET | April 7, 2014
As long as drivers are idling on the perennially congested Interstate 405 freeway, Hani Nassif figures, they may as well be checking out some Hyundais. Nassif is general manager of Win Hyundai in Carson, Calif., a dealership that recently invested $5 million in a new facility that includes a glass display case to spotlight its products for stalled commuters.... Read More »

Dealers unite behind Barra as damage control shifts to them

6:49 am U.S. ET | April 5, 2014
General Motors dealers applauded CEO Mary Barra's testimony on Capitol Hill this past week as she took the national stage in the ignition-switch recall storm. Now, the dealers know, attention will turn to them as parts to repair the switches start arriving in service bays this week.... Read More »

TrueCar files plans to go public with stock

5:37 am U.S. ET | April 4, 2014
Online auto-shopping service TrueCar said today it has filed a statement with the Securities and Exchange Commission to sell shares in an initial public offering. The company said it could raise as much as $125 million from the stock sale.... Read More »

Tesla appeals N.J. ruling on direct-sales ban

3:05 pm U.S. ET | April 2, 2014
Tesla filed an appeal Wednesday in New Jersey Superior Court to overturn last month's ruling that banned the electric-vehicle maker from selling its cars directly to consumers through factory-owned stores there.... Read More »

TESLA TENSION

N.J. weighs direct EV sales; states covet gigafactory

12:01 am U.S. ET | March 31, 2014
The Tesla vs. dealers clash was already intense. Now the fight has escalated, with the addition of presidential politics and bidding for a battery factory. And in a move that could have far-reaching implications, a New Jersey legislator has introduced a bill that would let any manufacturer of electric vehicles sell them directly to the public, bypassing franchised dealers.... Read More »

New route to Google in-store reviews

12:01 am U.S. ET | March 31, 2014
Two years ago, suspecting deceit, Google deleted virtually all customers' reviews of auto dealerships that were sent from dealerships' computers. But the debate about in-store reviews continues to rage.... Read More »

Mitsubishi to end Lancer Evolution production, another potential setback for U.S. dealers

7:10 am U.S. ET | March 31, 2014
Mitsubishi will pull the plug on the Lancer Evolution, the brand's all-wheel-drive performance sedan, at the end of the nameplate's current generation.... Read More »

Dealers

12:01 am U.S. ET | March 31, 2014
Dealers featured this week include Matt and Bill Thomas of Subaru of Bend in Bend, Ore.; and George Harte Jr., of Harte Nissan in Hartford, Conn.... Read More »

AutoNation has a notion it's akin to Tiffany

12:01 am U.S. ET | March 31, 2014
Is AutoNation more like Tiffany & Co. or Penske Automotive? Tiffany, says AutoNation's compensation committee.... Read More »

Dealers pocketed more of the deal in March?

3:54 pm U.S. ET | March 31, 2014
Incentive spending was up across the U.S. auto industry in March, and yet average new-vehicle transaction prices were also up. The implication: Manufacturers offered more money to reel in consumers in March, but all of those incentives were not reaching buyers, says Larry Dominique, president of ALG, the market-tracking firm that sets vehicle residual values.... Read More »

Tesla reaches deal to keep 5 N.Y. stores

5:58 pm U.S. ET | March 28, 2014
Tesla Motors and New York auto dealer lobbying groups reached an agreement that allows the electric-car maker to keep its five company-owned stores in the state, Gov. Andrew Cuomo said Friday.... Read More »

VW aids dealers with winter stair-step bonuses

3:58 pm U.S. ET | March 28, 2014
Volkswagen Group of America has devised a national bonus program that allows dealerships to recoup stair-step bonuses threatened during this winter's miserable weather.... Read More »

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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