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Chrysler Group will establish call centers for each brand in January to resolve customers’ service problems. Each brand will have a separate 800 number. 12:01 am U.S. ET | Nov. 5
   • Fiat-based models will begin rolling out in 2012, exec says

Even with its factories down and with some suppliers cutting off shipments, Chrysler dealers won't run out of replacement parts while the company reorganizes in bankruptcy court, said Steven Landry, Chrysler LLC's executive vice president of North... 4:37 pm U.S. ET | May 1

Americans are keeping their cars and trucks on the road for record periods as the economy has weakened, a new report by R.L. Polk & Co. concludes. Through mid-2008, the median age of cars in operation rose to 9.4 years, up from highs of 9. 11:42 am U.S. ET | March 3
   • GM, Ford plunge as U.S. sales drop 41.3%

Lexus tops Jaguar, regains crown for dealership service

Lexus overtook Jaguar to regain its title as the brand that does the best job of pleasing customers in the service department. Toyota Motor Corp.'s luxury division ranked atop the J.D. 1:00 pm U.S. ET | Feb. 25

Saab board to meet Friday to discuss future

Saab's management board will meet again Friday to discuss the troubled carmaker's future amid reports that the company will soon file for protection from creditors. Saab held an extraordinary board meeting on Thursday. 4:13 am U.S. ET | Feb. 19 | UPDATED: 2/19/09 11:50 a.m. EST

Ford says most dealerships are too small for field reps

With 2008's dramatic fall in industry sales, Ford Motor Co. now is classifying nearly 60 percent of its U.S. dealerships as lower-volume stores that it will contact by telephone. 1:30 pm U.S. ET | Feb. 18

Ford combines service, sales field units

Beginning March 1, Ford Motor Co. will merge the field organization of its parts and service unit with that of its sales and marketing unit. Ford will cut about 50 employees in its field offices, said Ken Czubay, Ford vice president of U.S. 1:37 pm U.S. ET | Feb. 18

Judge: Honda can ban online sales of extended warranties

A federal judge in Rhode Island has lifted a temporary restraining order that prevented American Honda Motor Co. from banning online sales of Honda-backed extended warranty contracts. 12:32 pm U.S. ET | Jan. 29

Ford replaces Opel as Europe's No. 2 brand

Ford of Europe said it was Europe's second biggest selling brand after Volkswagen in 2008 despite its new-car sales falling by 7.4 percent in its major markets. Ford's sales in its main 19 markets fell by 115,200 units to 1. 12:01 am U.S. ET | Jan. 15

Dealers are finding it harder to keep their service departments full. New-car dealers booked $81. 12:01 am U.S. ET | Nov. 2
   • Accessory sales pump up profits during tough times
   • At the bump shop, it's a hard-knock life
   • Discount oil-change coupons boost revenue
   • Pit Stop builds good vibes for GM dealers
   • Dealer's quick-lube franchise is a buffer when sales head south
   • Dealer taps global market for performance parts
   • Toyota store holds its own against tire discounters

The bump shop business is facing hard times. Just ask dealer John Hine. A little over 18 months ago, Hine's collision repair center in San Diego was turning 75 percent of its repair estimates into business. 12:01 am U.S. ET | Nov. 2
   • Giving service a jump-start

Dealer's quick-lube franchise is a buffer when sales head south

In the early 1970s, Larry Puckett was a sales manager at a Chevrolet store in Birmingham, Ala. He became fascinated by an auto service shop down the street that changed oil in just 10 minutes. 12:01 am U.S. ET | Nov. 2

Dealer taps global market for performance parts

To sell more performance parts, Scott Crouch of Flatirons Subaru in Boulder, Colo., created a loyal following of customers, online and local. 12:01 am U.S. ET | Nov. 2

Discount oil-change coupons boost revenue

With vehicle sales down across the industry, auto dealers are counting heavily on service work, such as oil changes, to make money. 12:01 am U.S. ET | Nov. 2