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JACKIE CHARNIGA

Subscription service tech shows promise as F&I product

To prevent downsizing in the F&I department as new vehicle ownership models take hold, product providers should look to other areas of the automotive industry to create products outside the usual F&I realm, such as telematics devices.

N.Y. dealership settles complaints of deceptive practices against non-English speakers

A New York dealership accused of deceptive practices toward non-English-speaking Chinese customers agreed to pay more than $423,000 in restitution and penalties as part of a settlement with the state's attorney general.

N.Y. dealership settles complaints of deceptive practices against non-English speakers

A New York dealership accused of deceptive practices toward non-English-speaking Chinese customers agreed to pay more than $423,000 in restitution and penalties as part of a...

Shoppers likely to rethink purchase timeline as rates climb

As auto loan interest rates climb, will car shoppers put off a purchase or jump in before the market overheats? Some will likely push ahead with a purchase, while others will...



Consumers respond as auto loan interest rates hit 9-year high

As new-vehicle auto loan interest rates hit a nine-year high in June, consumers' average amount financed was relatively flat, and they put more money down.

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More buyers could shift from leasing

The gap between monthly payments for leases and used-vehicle loans continues to widen. Because of that, lease volume could decline as consumers shift to used vehicles.

UPDATED: 6/29/18 10:54 am ET - adds indictment, background
Auto broker-turned-con man arrested in Miami

After more than a year on the run, Albert Golant was arrested, in part because of his earlier involvement in bogus dealings with a Wisconsin auto dealer.

UPDATED: 6/20/18 3:43 pm ET
GM Financial resumes payment reporting after 5-month hiatus

GM Financial customers were thrust into a state of uncertainty from January through May after the lender stopped reporting payment information to credit bureaus because of problems following a systemwide technology upgrade. By the end of June, reporting for all affected customers is expected to be up to speed.

What bugs consumers at dealerships?

A small percentage of car shoppers say negotiations over prices and terms could be handled better, and even fewer feel that way about the presentation of F&I products.


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