The Hyundai Nexo fuel cell vehicle marries futuristic fuel cell technology to next-generation autonomous-driving systems in a rolling showcase that aims to quash notions the automaker is a straggler.
Just as car dealership sales personnel are offered incentives to increase business, Nissan has offered its dealers incentives to reach higher. And in recent years, they did and sales climbed.
Augmented reality's journey to dealership service departments has included several false starts.
The writer of a December letter to the editor seemed to imply that young people should flock to become service technicians if they are not in tune with four years of college.
The key to express service at Motorcars Honda is the Engine Vac, a machine that removes motor oil from a hot engine in just over two minutes.
How critical to a dealer's business is fixed operations?
What are you doing this year to increase the profitability of your quick-service operation?
New technologies are speeding the resolution of unfamiliar or complicated service problems. Techs at some Audi and Porsche dealerships can call on a factory tech to join them, virtually.
In 1969, Consumer Reports gave the Subaru 360 a rare designation: "not acceptable." Oh, and the magazine also called it "the most unsafe car on the market."
Chevy operated regional garages across the country where factory technicians performed diagnostic tests on the brand’s pickups.
I agree with Keith Crain that the electric vehicle industry “will need something that is not yet developed or commercialized.”
Jenny Wegner, a fourth-generation owner of the oldest Buick dealership in the U.S., died Feb. 4. She was 62
Accessories sales not only should be incentivized for every dealership employee, as mentioned in the December article “Auto add-ons,” but all departments should be having that conversation with the customer.
A dedicated quick-service operation has become a common feature of most new-vehicle dealerships' service departments — and an increasingly vital source of fixed operations profits as vehicle sales cool.
Toyota and Mazda's planned north Alabama auto plant will operate as a separate entity, making its own supply chain decisions.
An Ohio detailer has lost its case alleging breach of contract and fraudulent misrepresentation by Honda and Hyundai dealerships and their dealership group.
Dealerships generally shy away from advertising how long it takes to perform an oil change and other minor maintenance. But factory express service programs typically set internal targets to get vehicles in and out in an hour or less.
About two years ago, I leased an Acura MDX. I do not remember whether people at the dealership asked me about scheduling a service visit. If they did, I would have said no.
A new Rolls-Royce model in a new segment is a rare occurrence.
After reading the cover story in the December issue, “Electrical storm,” I am not so pessimistic about the impact of electric vehicles on fixed ops revenue, at least in the intermediate term.
Detroit's heavy-duty and off-road axle and brake maker AxleTech is being reborn as a supplier to electric garbage trucks, buses and construction vehicles.
Motorcars Honda has blended cutting-edge innovations with assembly line technology to offer ultrafast service — a recipe the dealership's owners are preparing to sell to other dealers nationwide.
One giant dealership group manages to handle its month-end close in one day. Here's how.
Successful express service depends on technicians working within a well-choreographed routine. Automakers offer brand-specific training for dealership quick service techs to ensure they know and follow the rules.
It's intriguing when, without prompting, designers talk up a rival vehicle. And that's happening with the Jaguar I-Pace electric crossover.
A Chicago BMW dealership uses art to increase accessory sales.
One thing about Marchionne stands out as the onetime tax accountant and philosophy student prepares to step aside after nearly 15 years running first Fiat and now FCA: The guy knows how to make money.
Lexus has quietly changed the math for the 2018 model year, significantly lowering the hybrid premium for its two most popular crossovers and rolling out a sporty new hybrid platform for its LC halo coupe and LS flagship sedan.
Automakers could use over-the-air software updates to prompt owners with customized messages directing them where to take their vehicles for service, suppliers say.
Italian design house Pininfarina will help to develop a sedan and SUV for VinFast, which aims to be Vietnam's first domestic automaker.
Costco is working with new-vehicle dealerships to expand its members-only discount program beyond auto purchases to service and parts sales. More than 900 franchised dealerships are enrolled in the warehouse club's service and parts plan.
UAW dissidents see the situation as an opportunity for profound change. They're urging rank-and-file members to "take back" the union from leaders they claim are overly willing to comply with employers' requests.
A new parts warranty for the 350,000 Saabs still on the road in North America is intended to keep Saab service centers — and the vehicles themselves — from vanishing. The initiative also could offer ideas to active automakers about holding onto service customers.
Continental needs software engineers. There will be a world of software bugs to keep them busy.
Automakers, dealers, industry groups and academics agree that a significant gap exists in education and marketing of careers for automated vehicle service technicians.
The analytics tool from Vast helps dealers identify what makes a vehicle unique.
Chuck and Trevor Gile of Motorcars Honda are marketing their ultrafast express service system to other new-vehicle dealers. Based on his experience, John Rickards foresees a tough challenge for them.
Let's hope someone important at GM has the good sense to rethink this slashing of bonuses for dealership sales staff, and help support the people on the front lines.
Mercedes-Benz's 2019 C-class sedan will get the automaker's new M264 four-cylinder engine but it will come without the 48-volt system Daimler touted when the engine was announced.
Car companies, automakers, dealers, insurers and suppliers are making big investments in artifcial intelligence to make fixed operations more efficient, in such areas as parts supply chains, collision assessments and repair processes.
The first and most important point I have used in getting successful aftermarket sales is making sure that the people selling the products believe they will provide a benefit to the customer (“Auto add-ons,” December).
Managing a loaner fleet requires service departments to maintain an adequate supply of cars and trucks, and prevent customers from keeping loaner vehicles too long or otherwise abusing the system. Software vendors are helping dealerships automate their loaner processes.
A quick service lane can be a vital way for a dealership to enhance fixed ops profits, customer retention and technician recruitment. But if it isn't run properly, it can become a troublesome source of added expense and hassle.
Adient reported a painful financial quarter, but more than a year into its makeover, the seating giant is determined to stay focused on future products.
Though speed is important in express lanes, it should not come at the expense of a multipoint inspection that reveals opportunities to sell other maintenance and repairs.
Two lenders who ditched dealer reserve in favor of flat fees, when the Consumer Financial Protection Bureau favored the latter, have revised their policies.
It saddens me to see the UAW torn apart as a result of select corruption within the FCA-UAW organization.
There is a great deal of uncertainty out there and it seems prudent to be conservative. Still, when the car business is bad, I am told, it is still pretty good.
While elite-level Hyundai dealers in key markets have the chance to bid for Genesis franchises, other pockets of the dealer body are bitter over the tumultuous rollout of the luxury brand's retail network.