Kia took the top spot in J.D. Power's annual report card on vehicle quality for a second consecutive year. The annual industry ratings reached a new record and domestic brands maintained their edge over foreign rivals.
Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today. One of his disciples is Dave VandeLinde, who is putting his own stamp on service operations at Kuni Lexus in Oregon.
Toyota may consider mergers or acquisitions to procure new automotive technologies, including self-driving technologies, the company's president said, adding that it had to compete more aggressively against its rivals.