Dealers must screen data partnersNew sources of information about consumers are giving auto retail managers better potential tools to sharpen their brands and win customer loyalty. At the same time, rapid changes in how consumers shop in physical and digital dealerships, and how vehicles are serviced and used add to the urgency.
The flood waters are receding in dozens of parishes across central Louisiana and most auto retailers are reopening, but hundreds of dealership employees are still struggling to put their lives back together.
One key software challenge to autonomous car ownership
Despite the stampede to develop self-driving cars that can negotiate an entire trip door to door, it may be awhile before ordinary motorists are actually allowed to own one.
In defense of service contracts
Consumer advocates who bad-mouth service contracts are off base. A cost-benefit analysis that relies only on actuarial logic misses the point.
EPA signals it will start looking at mandating higher octane gasoline
Raising the octane in gasoline looks like it will get some attention from the EPA. That's the good news. Now for the bad: It's going to take a while.
Ghosn's life-changing post-Christmas offer
Carlos Ghosn's powers of persuasion are very hard to resist, Nissan Brazil's current boss learned on Dec. 26. 2011. Francois Dossa remembers the exact day of the meeting because it changed his life.
Uber's hard lesson: China is differentUber's problematic business model has forced it out of China, not its 9.6 billion yuan ($1.5 billion) cash burn.
Love affair is alive and wellIf you're lucky enough to attend the annual Woodward Dream Cruise outside Detroit or the Pebble Beach Concours d'Elegance a couple thousand miles west, you're treated to an automotive event that demonstrates that people love cars.
As U.S. auto sales growth slows and margins shrink, tension is likely to increase between automakers and their suppliers.
Why dealers' role in lending should tamp subprime fears
The fear of a subprime auto loan bubble persists despite the industry's insistence over the past few years that the worries are unwarranted.
Will industry trends undercut Unifor's mission?
If Unifor has trouble persuading the Detroit 3 to invest in Canada, it will largely be due to factors out of its control.
For automakers, Detroit's Dream Cruise should be prime turf to recruit engineers, designers
For an industry struggling to attract top engineers and designers, automakers are making a mistake by letting events such as the Woodward Dream Cruise pass them by each year.
When the driver is gone, things get interesting
Delphi Automobile's Aug. 1 announcement of plans to launch a ride-hailing service were an attention grabber.
The alliance that shook the auto worldTwenty years ago this summer, the most significant joint venture in the history of the auto industry was just getting started when GM partnered with with Shanghai Automotive Industry Corp.
Economists are right – until they’re not
Times are good, the economists argued, and they're likely to remain good for automakers and suppliers and dealers for the foreseeable future. Or at least until something unforeseen happens to make times, well, bad.
Let’s not talk ourselves into a downturn
We are seeing record auto sales in the U.S. as well as record profits. Automakers, dealers and suppliers are sharing in this strong financial period. Yet there are some who think that we are about to fall off a cliff.
This industry fixates on the flashy. But shiny pennies stretch only so far, and the industry needs regular reality checks against the hype and perceptions. Today's installment: The leaders of the Detroit 3.
General Motors innovation could rewrite service businessA new OnStar feature, Protective Alerts, is designed to identify and repair vehicle problems before the check-engine light comes on; that GM innovation could rewrite the service business.
Hitting numbers, or giving customers reasons to return?Getting service customers' repeat business demands a lot more than making the immediate sale.
How speed plays a role in CFPB's 'regulation by enforcement'
When some politicians accused the Consumer Financial Protection Bureau of regulation by enforcement in the spring, many auto insiders wondered why the regulator wouldn't make a rule that auto lenders would know they would have to follow.
Harley's V-Rod offers glimpse of what Chevy faces with midengine Corvette
If Chevrolet product planners in Detroit want to know what they are facing in trying to lure younger buyers to the Corvette, all they need to do is look some 386 miles west to Milwaukee.
Why Trump's politics turn Detroit upside downUPDATED: 8/8/16 4:42 pm ET - corrected
As is often the case with Donald Trump, when he speaks, the world seems like it's upside down.
FCA's 'musical factories' will vex suppliers
Here's a fact few suppliers were likely to admit during the Management Briefing Seminars here last week: It can be downright difficult to be a supplier to Fiat Chrysler Automobiles.
Public groups show discipline in Q2The six publicly traded dealership groups deserve a salute for a much better second quarter than the headline numbers indicate.
Big changes afoot in U.S. market
Don't look so hard at the U.S. auto sales headline number that you miss the incredible evolution of the marketplace.