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Fixed Ops Journal

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Dealers say they benefit from paying for service techs' certification


Dealers say that paying for service technicians' certification training and exams boosts employee retention and customer satisfaction.

A sampling of automakers' initiatives in technician training
Your dealership's service department is moving -- to your customer's home

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On-Demand until 8/2019

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AutoNews Now: Sears, Walmart, Goodyear: What's in store for dealers?

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Digital Archive

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OEConnection to buy Britain's Bluegrasscoms

OEConnection, which specializes in helping dealers buy and sell auto parts, has agreed to acquire Bluegrasscoms, a Newbury, England company that provides many of the same services.

Walmart partners with Advance Auto Parts

Walmart announced a partnership with Advance Auto Parts that will create an automotive specialty store on The news comes one day after its competing retailer Sears filed for bankruptcy.

Chevy dealers report for medium-duty

Hundreds of Chevrolet dealers are preparing their stores for what could be one of the most significant boosts for their fixed-operations business in a decade.

COMMENTARY: Richard Truett
Automakers need to help dealers control tool costs

Our in-depth look at collision repair in the June issue of Fixed Ops Journal covered the problems dealers face competing in the body shop business. But what about the unnecessarily high cost of tools?

GM's dog won't hunt

I thought the comments that Peter Lanzavecchia madewere right on target.

Who pays for techs' online training?

As cars and trucks evolve, service technicians routinely keep up with the changes -- and maintain their professional certifications -- by taking small-scale online refresher courses.

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