Dealerships

Dealer anniversaries

12:01 am U.S. ET | Feb. 8, 2016

Dealers featured this week include Greg Wills and Chris Wills of Wills Toyota in Twin Falls, Idaho; Adam Greene, owner of Trend Motors Volkswagen in Rockaway, N.J.; Steve Plante, dealer principal of Tri-City Chrysler-Dodge-Jeep-Ram in Somersworth, N.H.; Dealer Craig Sisk at Sisk Buick in Longview, Texas; and Mark Woods, dealer at Northside Ford in San Antonio....
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Asbury income, revenues up in Q4; vehicle margins down

11:20 am U.S. ET | Feb. 4, 2016

Asbury Automotive Group said net income soared to $41.1 million in the fourth quarter of 2015 as revenues rose 9.1 percent to $1.64 billion....
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Honda warns dealerships of liability as it widens airbag recall

12:15 pm U.S. ET | Feb. 3, 2016

American Honda has expanded its Takata airbag recalls by more than 2 million vehicles and warned dealers that they could face legal exposure for unrepaired vehicles if they violate a related stop-sale order for the affected cars....
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Tesla applies for dealership license in Michigan

2:46 pm U.S. ET | Feb. 1, 2016

Tesla Motors has applied for a Michigan dealership license, a move the automaker said is intended to test a state law effectively banning the electric-vehicle maker's direct-sales model....
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Sales reporting transparency? Yeah, right

12:01 am U.S. ET | Feb. 1, 2016

After a nearly six-year run, AutoNation will stop reporting monthly sales. Why? “I've given up,” says CEO Mike Jackson....
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Michigan may see ballot petition to allow direct vehicle sales

5:00 pm U.S. ET | Jan. 28, 2016

A recent University of Michigan graduate who aspires to work in politics is launching a ballot petition drive to allow automakers to sell new vehicles directly to Michigan consumers....
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Snow put damper on January U.S. sales, but demand expected to rebound

2:23 pm U.S. ET | Jan. 27, 2016

Last weekend's big snowstorm took a big bite out of January's U.S. new-vehicle sales, but analysts and dealers said they expect demand to rebound in February and March, keeping the industry on track for a second consecutive record year....
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Automakers, dealerships in recovery mode after historic snowstorm

1:00 pm U.S. ET | Jan. 25, 2016

Manufacturers, dealerships and others in the auto industry find themselves digging out after the weekend's historic snowstorm that pummeled the eastern U.S. with as much as 3 feet of snow....
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Detroit auto show sets best attendance record since 2003 peak

9:39 am U.S. ET | Jan. 25, 2016

The Detroit auto show this year drew 815,575 in total ticketed attendance, event organizers said late Sunday. That topped last year’s 803,451, and continues the attendance upswing after a dip during the recession that saw the total number of visitors drop to 650,517 in 2009....
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At dealership group, it pays to pay bills

12:01 am U.S. ET | Jan. 25, 2016

Kuni Automotive's centralized accounting department eliminated the need to sign 90,000 checks per year, saving staffers' time. Plus, its new system earns $15,000 a month in credit-card rebates....
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'Momma' keeps dealerships' workers in line

12:01 am U.S. ET | Jan. 24, 2016

Carolyn Cross has risen from typist at a dealership to GM of the No. 10 Ford store in the country. Don't count her out when she says she wants to make Joe Myers Ford-Lincoln, part of Berkshire Hathaway Automotive, No. 1....
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McLaren adds 4 U.S. dealerships

12:45 pm U.S. ET | Jan. 20, 2016

McLaren Automotive has added four dealerships in the U.S. The newest retail locations for the sports-car maker are McLaren Bergen County in Ramsey, N.J.; McLaren Boston, McLaren Houston and McLaren Palm Beach....
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2016 DETROIT AUTO SHOW

Auto show's elaborate display builders have more in mind than entertainment

7:21 am U.S. ET | Jan. 18, 2016

George P. Johnson, one of several display designers, was tasked with making the Fiat Chrysler show floor memorable -- not only to entertain attendees for public and media show days, but to make the direct pitch that those attendees' next car purchase should be an FCA brand....
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Is your dealership the best? Register now

12:01 am U.S. ET | Jan. 18, 2016

Automotive News is searching for the best dealerships to work for in the U.S. and Canada. For the fifth time, Automotive News is partnering with Best Companies Group to identify dealerships that have excelled in creating quality workplaces....
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China ripe for public groups, but where are they?

12:01 am U.S. ET | Jan. 18, 2016

Global carmakers want the highly proficient U.S. public dealership groups to invest in China, but the publics simply aren't interested. Or so it seems....
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BEST PRACTICES

Managers monitor calls to save business

12:01 am U.S. ET | Jan. 18, 2016

Since Phillips Chevrolet in northern Illinois started requiring managers to listen to at least one employee-customer phone call a day, 10 to 15 customer experiences a month in sales or service have been saved. The two stores' customer satisfaction scores also have risen by about 20 percent....
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Some of dealers' claims against TrueCar advertising proceed

4:20 pm U.S. ET | Jan. 12, 2016

TrueCar was unable to end a claim by a coalition of 162 new- and used-vehicle dealerships around the U.S. that it violated federal and New York laws through advertising a haggle-free experience and telling customers they can learn a vehicle's “factory invoice” price through its website and thus get “an exceptional offer.”...
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BEST PRACTICES

Volts fuel Chevy store's success

12:01 am U.S. ET | Jan. 11, 2016

Bourgeois Chevrolet in Rawdon, Quebec, stocks every Volt and electric-drive vehicle it can. It draws customers from a wide range because of its dedication and expertise in electric-drive vehicles....
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Why car dealers hate political ads

11:37 am U.S. ET | Jan. 8, 2016

As what promises to be the most expensive presidential election in U.S. history heats up, one constituency is dreading the coming barrage of political advertising perhaps more than any other: car dealers....
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Manheim economist sees used-vehicle prices easing in 2016

3:22 pm U.S. ET | Jan. 8, 2016

The number of off-lease vehicles slated to hit the market this year is expected to grow by more than 20 percent, but used-vehicle prices will decline only modestly in 2016, predicts Tom Webb, Manheim chief economist....
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Texas car salesman kidnapped during test drive, escapes and fights back

2:36 pm U.S. ET | Jan. 5, 2016

What was supposed to be a typical test drive for a Houston car salesman turned into a violent kidnapping that ended with him escaping and two suspects fleeing....
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LETTER TO THE EDITOR

Is Nissan's problem the dealers' fault?

12:01 am U.S. ET | Dec. 28, 2015

I was a Nissan dealer in Cambridge, Mass. That small store is how I got started in the automobile business. That was 1984. After receiving a termination notice in 1996 and seeking judicial relief, I sold the store in 2000. For the past 15 years, I have seen no improvement in Nissan's market share. Is it really the dealers' fault?...
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LETTER TO THE EDITOR

Nissan dealer story was one-sided

12:01 am U.S. ET | Dec. 28, 2015

Your Dec. 21 story "In Boston, Nissan's a tough sell to dealers" was a disappointing, one-sided portrayal of our company's business in the Boston market and beyond....
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BEST PRACTICES

A mobile alternative to clip-out coupons

12:01 am U.S. ET | Dec. 28, 2015

Andy Mohr Automotive lets website visitors download service coupons to Android Pay and Apple Wallet, an effort to drive service traffic and forge digital relationships with customers....
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BEST PRACTICES

Army veteran's discipline cuts used-car recon time in half

12:01 am U.S. ET | Dec. 21, 2015

An Army vet cut vehicle reconditioning time in half at three Greenway Automotive dealerships in Orlando, which sped inventory to turn and slashed costs, by creating and adhering to strict standards and procedures....
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