Dealerships

HANNAH LUTZ

BLOG: AutoNation, Group 1 are neck and neck in F&I race

12:30 pm U.S. ET | July 29, 2015

AutoNation overtook former frontrunner Group 1 Automotive for the top spot among the public retailers in F&I profit per vehicle in the second quarter. Or did it? It depends on how you measure....
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JASON STEIN

Store renovation blues are back

12:01 am U.S. ET | July 27, 2015

If you think you've just been transported to February 2012, you're right. Dealership renovations are hotter than the dealers who are steaming mad about them....
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BEST PRACTICES

Tomes' 10-foot rope a measure of success

12:01 am U.S. ET | July 27, 2015

At Bob Tomes' Ford and Subaru stores in McKinney, Texas, any staffer who gets within 10 feet of a customer must greet them and ask them about their experience and whether they can help. Workers are empowered to fix problems, and the customer satisfaction scores for the dealerships have gone up....
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Dealers

12:01 am U.S. ET | July 27, 2015

Dealers featured this week include members of the Brasher family at Brasher Motor Co. (Buick-Chevrolet-GMC) in Weimar, Texas; Hilary Haron and Randy Haron of Haron Land Rover in Fresno, Calif.; and Joseph Suresky, dealer principal of Suresky Hyundai in Goshen, N.Y....
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VINCE BOND JR.

BLOG: Automakers should deploy mobile ads earlier in purchase cycle, Facebook study finds

9:00 am U.S. ET | July 23, 2015

A Facebook study finds automakers need to reach potential buyers in the digital realm, particularly on mobile devices, earlier in the purchase cycle....
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HANNAH LUTZ

BLOG: How Honda Finance’s settlement could be a win for all retailers

11:30 am U.S. ET | July 22, 2015

At face value, the consent order between Honda Finance and the CFPB over lending practices doesn’t seem like a gift to retailers industrywide, but it could be....
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A LETTER FROM THE PUBLISHER

Best Dealerships To Work For

12:01 am U.S. ET | July 20, 2015

Welcome to our fourth annual celebration of the Best Dealerships To Work For in North America. The final ranking of top dealerships -- from No. 1 to No. 100 -- will be revealed at a ceremony Oct. 14 at the Four Seasons Hotel in Chicago, where Automotive News will honor the dealerships on the list....
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Dealers

12:01 am U.S. ET | July 20, 2015

Dealers featured this week include Walter Kienle, of Walter’s Automotive in Riverside, Calif.; and Tracy Farmer, of Oxmoor Toyota in Louisville, Ky....
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VW plans parts warehouse serving West Coast dealerships

10:35 am U.S. ET | July 17, 2015

Volkswagen Group of America will spend $6.8 million to open a new parts distribution center in Sacramento, Calif., to serve dealers in the Pacific northwest and northern California, the company said today....
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HANNAH LUTZ

BLOG: In dealer-reserve debate, CFPB, NADA and American Honda Finance strive to move ball

11:30 am U.S. ET | July 15, 2015

The debate over dealer-arranged auto loans has taken on new dimensions in recent weeks with various stakeholders seeking the upper hand....
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Dealers

12:01 am U.S. ET | July 13, 2015

Dealers featured this week include members of the Sari family at Columbia Ford in Longview, Wash.; Paul and Gerald Duncan of Duncan Chrysler-Dodge-Jeep in Rocky Mount, Va.; Al Hendrickson Sr., former dealer principal at Al Hendrickson Toyota in Coconut Creek, Fla., and Al Hendrickson Jr., current dealer principal; Hal Roeder, president of Buddenhagen's Ford in Hortonville, N.Y.; and Brian Hutchens Sr., dealer operator at Hutchens Chevrolet in Newport News, Va....
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HANNAH LUTZ

BLOG: Has high court raised bar for CFPB in auto bias cases?

12:01 am U.S. ET | July 8, 2015

From the outside, the Supreme Court's ruling last month upholding disparate impact claims in housing discrimination lawsuits may look like a headache for auto dealers, but a provision in the decision could give the Consumer Financial Protection Bureau a hurdle that could work in dealers' favor....
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NADA offers compliance help

12:01 am U.S. ET | July 6, 2015

The Federal Trade Commissions's aggressive policing of dealers' advertising practices has won the attention of the National Automobile Dealers Association. In January, NADA published HYPERLINK "https://www.nada.org/CustomTemplates/DetailPressRelease.aspx?id=21474839236"A Dealer Guide to Federal Advertising Requirements, which provides dealers with examples of bad and good ads....
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Service growth comes down to the details

12:01 am U.S. ET | July 6, 2015

David Kelleher made a number of improvements at his David Dodge-Chrysler-Jeep-Ram store here as part of a $3 million expansion and renovation, but one often overlooked area drew particular attention: service.For Kelleher, who opened his renovated dealership in March, the goal was simple: to entice a larger percentage of his customers to service their vehicles at his store....
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A winning combination: Service with a free manicure

12:01 am U.S. ET | July 6, 2015

In 2001, Priority Auto Group President Dennis Ellmer was looking to boost service orders on Wednesdays, the slowest day of the week at the first two stores he owned in Chesapeake, Va. It was Ellmer's wife, Jan, who thought outside the male-dominated box and suggested that if women could get their cars serviced and their nails done at the same time, it could be a big draw....
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Dealers

12:01 am U.S. ET | July 6, 2015

Dealers featured this week include Gordon Faulkner, dealer principal of Mercedes-Benz of Hilton Head in Bluffton, S.C.; Donald Bessette of Don Bessette Hyundai in Minot, N.D.; and Domingo Vara Jr., dealer principal at Vara Chevrolet in San Antonio....
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EDITORIAL

How dealers can protect themselves from bad actors

12:01 am U.S. ET | June 29, 2015

A blot on auto retailing is developing in Birmingham, Ala. Eight former employees of Serra Automotive Group pleaded guilty to charges including falsifying documents and two managers are accused of cheating on Nissan North America's national sales incentive program....
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CarMax makes big plans for smaller markets

12:01 am U.S. ET | June 29, 2015

CarMax Inc. plans to expand its reach by opening smaller stores in smaller markets, said CEO Tom Folliard. He said the used-vehicle powerhouse has identified at least 80 markets that will support stores that are downsized from typical CarMax outlets....
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LETTER TO THE EDITOR

My Saturn stores were profitable

12:01 am U.S. ET | June 29, 2015

My company, Lucas Dealership Group, owned and operated 30 new-car dealerships between 1960 and 2000, including six Saturn stores. GM wanted to purchase them back, and it was willing to pay a goodwill/blue-sky premium. GM knew Saturn dealerships were profitable and had faith in the future of the product....
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BEST PRACTICES

Dealer Wise goes the extra mile(s) for buyers

12:01 am U.S. ET | June 29, 2015

Let's say you're shopping at one of the Randy Wise Automotive stores in this area, and you decide to check out a vehicle from a different brand at another dealership owned by the group. Well, just sit tight. The folks at Randy Wise will fetch the vehicle for you or drive you to where it is. Five dealerships. Ten brands. New or used. Your pick....
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HANNAH LUTZ

BLOG: 3 steps to regulatory compliance

12:15 pm U.S. ET | June 24, 2015

To stay out of trouble with regulators, clean up compliance. It sounds like an obvious solution, but what do dealers need to do to be sure compliance is up to par?...
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BEST PRACTICES

Museum, diner celebrate Ford heritage and family-owned store

12:01 am U.S. ET | June 22, 2015

Sanderson Ford in Glendale, Ariz., has a 1950s-style stainless steel diner and a 15,000-square-foot museum of classic cars and memorabilia. The facilities help the dealership connect with the community, hosting fundraisers, car shows and other special events....
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Dealers

12:01 am U.S. ET | June 22, 2015

Dealers featured this week include Mike Jensen and Joe Cecconi with Dodge at Joe Cecconi's Chrysler Complex (Chrysler-Jeep-Dodge-Ram) in Niagara Falls, N.Y.; Daryl Ingold, dealer principal of Burlington Honda in Burlington, N.C.; John McKoane and Caroline McKoane-Ritchie, owners of Clawson Honda of Fresno in Fresno, Calif.; and David Baird, president of Marshall Ford in Marshall, Va....
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La. exec sentenced to 11-year prison term for $1.2M ad fraud of dealerships

4:03 pm U.S. ET | June 18, 2015

A politically connected media firm owner who billed Louisiana dealerships for fictitious advertising that cost them more than $1.2 million was sentenced to more than 11 years in prison Wednesday, the Department of Justice said....
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HANNAH LUTZ

BLOG: The advantages for going online with F&I

12:00 pm U.S. ET | June 17, 2015

To reduce the push and pull around F&I product options and avoid surprising consumers with unexpectedly higher monthly payments as F&I products are added on, dealerships should introduce F&I online....
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