Dealers

JIM HENRY

Will the CFPB redefine “larger”?

12:01 am U.S. ET | Dec. 17, 2014
Auto industry watchers that formally weighed in on the Consumer Financial Protection Bureau’s definition of “larger” auto lenders took predictable positions before the public comment period closed last week....
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AutoTrader.com joins rivals in offering dealership reviews

11:37 am U.S. ET | Dec. 16, 2014
AutoTrader is adding dealer reviews to its website after long resisting them. The giant vehicle shopping site has agreed to post consumer reviews of dealerships collected by DealerRater, the two companies announced today....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

12:01 am U.S. ET | Dec. 15, 2014
At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. That includes hiring concierges who see to the needs of service customers. The Richters also believe in eye-catching displays that generate buzz. The centerpiece: a 1943 Jeep, buried under glass beneath in the showroom floor....
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2015 WORLD CONGRESS

Panelists to focus on retail trends

12:01 am U.S. ET | Dec. 15, 2014
Three experts with rich backgrounds in auto retailing will discuss the convergence of trends and what they mean for the future during next month's Automotive News World Congress in Detroit....
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Ford deploys kiosks to push F-150

12:01 am U.S. ET | Dec. 15, 2014
But even before the new Ford F-150s arrive in showrooms in large numbers, some dealerships can give shoppers a good look at the redesigned pickup truck with video kiosks....
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Dealers

12:01 am U.S. ET | Dec. 15, 2014
Dealers featured this week include Willie Rickel and Dara Nielsen of Lee's Summit Mazda in Lee's Summit, Mo....
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Mazda executives zoom, zoom past dealers

12:01 am U.S. ET | Dec. 15, 2014
Some car companies say thank you to their dealers with a trip to Hawaii. Racing-mad Mazda executives do it by challenging retailers on the track....
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Obituaries

12:01 am U.S. ET | Dec. 15, 2014
Longtime auto dealer Bob Moore died Dec. 1. He was 81. Sam Swope, who developed one of the nation's first regional auto malls, died Tuesday, Dec. 9. He was 88....
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JESSE SNYDER

How auto dealers gained our esteem

12:01 am U.S. ET | Dec. 15, 2014
Several trends in business and technology favor local merchants, including auto dealers, over national conglomerates in terms of treating customers right....
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BEST PRACTICES

Urban-living trend a chance to branch out and up

12:01 am U.S. ET | Dec. 15, 2014
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway. But outside San Francisco, where the booming technology sector has sent real-estate prices into the stratosphere, one Volkswagen dealer is betting that apartments are a different story....
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For Murphy, building up charity is the next move

12:01 am U.S. ET | Dec. 15, 2014
Mike Murphy's plan to embed his Volkswagen of Oakland dealership into a mixed-use development that includes housing may be one of his final acts in the car business. He is pivoting away from the car business and toward charity to honor his wife, Margot, who died in 2011 after a nine-year battle with breast cancer....
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JAMES B. TREECE

FTC finds fine print too fine, imposes fines

12:01 am U.S. ET | Dec. 14, 2014
Dealers should remember Americans are getting older. And while smartphone screens are getting bigger, they're still dinky compared to that big-screen TV on your wall. Think big print....
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GM dealers take on more loaners

12:01 am U.S. ET | Dec. 13, 2014
Dealers are seeing a huge expansion of General Motors' Courtesy Transportation Program, a bid to create better loyalty via the service lane and by getting more people to try vehicles....
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FTC launches second crackdown on auto dealer advertising

2:13 pm U.S. ET | Dec. 12, 2014
The Federal Trade Commission today charged two auto dealership groups with violating earlier orders from the FTC to avoid misleading advertising regarding payments and financing, such as improper use of fine print and failure to adequately disclose significant costs....
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GM offers fix on small-car ignitions to prevent stuck keys

6:15 pm U.S. ET | Dec. 11, 2014
General Motors is offering to repair customers' Chevrolet Cobalts and other older small cars to prevent keys from getting stuck in the ignition, but the company said it isn't issuing a recall because the problem doesn't pose a safety risk....
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Janet Barnard named president of Manheim North America

5:34 pm U.S. ET | Dec. 11, 2014
Manheim North America COO Janet Barnard has been named president of the auction company, effective immediately, the company's parent, Cox Automotive, said Thursday....
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Kentucky dealer Sam Swope dies at 88

4:11 pm U.S. ET | Dec. 11, 2014
Sam Swope, who acquired his first auto dealership -- a Dodge and Plymouth store -- in 1952 and went on to build a wide-ranging brand portfolio in Kentucky, died Tuesday, Dec. 9....
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DriveTime names Manheim, low-end vehicle auction as exclusive remarketers

4:07 pm U.S. ET | Dec. 11, 2014
DriveTime has named Manheim and Go Auto Exchange, an auction that specializes in dealer-to-dealer sales of low-end used vehicles, as its exclusive sales outlet for remarketing vehicles....
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JACLYN TROP

Why Honda is touting its new 'Green Dealer' guide

8:00 am U.S. ET | Dec. 11, 2014
Honda is releasing its internal “Green Dealer” guide today to help automakers and other franchised businesses reduce their carbon footprints....
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JIM HENRY

Who distorted what? Wording of CFPB statement will get its own investigation

11:30 am U.S. ET | Dec. 10, 2014
The ombudsman’s office for the Consumer Financial Protection Bureau said it would conduct an independent review into complaints that the CFPB’s press releases don’t match the consent orders they describe -- something auto finance insiders have complained about bitterly but privately, for fear of provoking the bureau.
...
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JAMIE LaREAU

F&I jobs hold a powerful lure for women

11:00 am U.S. ET | Dec. 10, 2014
It seems women are keen to work in the finance and insurance department. In fact, F&I has the highest percentage of women employees in a dealership, after the office/administration department....
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Bergstrom on Buffett, Musk, life as dealer

12:01 am U.S. ET | Dec. 8, 2014
John Bergstrom once begged Roger Smith for a GM franchise. Today the head of Wisconsin's largest dealership group sits on the Green Bay Packer board and counts Warren Buffett as a friend. In this profile, Bergstrom, 67, tips his hat to those who taught him how to treat customers well and gives credit to Tesla's Elon Musk. He also shows healthy respect for a business that “will eat you up if you don't stay on top” of it....
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High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014
In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found....
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BEST PRACTICES

Creative pairing: 2 dealers innovate as partners

12:01 am U.S. ET | Dec. 8, 2014
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete with larger groups. "It's not an acquisition, but a partnership," says Sam Slaughter. The distinction is key....
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Toyota parts delivery scores with dealers

12:01 am U.S. ET | Dec. 8, 2014
Parts Director Danny Perez saves $100 to $400 a day in rental-car costs thanks to Same Day Service, a parts distribution program run by Toyota Motor Sales U.S.A. Inc....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. Mon., December 15
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