Dealers

BEST PRACTICES

Uber lifts Toyota dealership's marketing

12:01 am U.S. ET | July 6, 2015

Toyota of Plano offers its best deals to Uber drivers, who make up about 6 percent of the store's new-car buyers and serve as evangelists for the Dallas-area dealership....
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Automakers say they're open to outside dealership investors, despite scepticism

12:01 am U.S. ET | July 6, 2015

Some automakers insist they are willing to take a chance on outside investors — provided they have a long-term focus and tap people with substantial dealership operation experience....
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NADA offers compliance help

12:01 am U.S. ET | July 6, 2015

The Federal Trade Commissions's aggressive policing of dealers' advertising practices has won the attention of the National Automobile Dealers Association. In January, NADA published HYPERLINK "https://www.nada.org/CustomTemplates/DetailPressRelease.aspx?id=21474839236"A Dealer Guide to Federal Advertising Requirements, which provides dealers with examples of bad and good ads....
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Asbury takes tech shortage into own hands

12:01 am U.S. ET | July 6, 2015

Asbury Automotive wants 200 to 400 more technicians, so it is developing its own. Master technicians who otherwise would have retired are training new technicians at a vacated store in Atlanta....
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Service growth comes down to the details

12:01 am U.S. ET | July 6, 2015

David Kelleher made a number of improvements at his David Dodge-Chrysler-Jeep-Ram store here as part of a $3 million expansion and renovation, but one often overlooked area drew particular attention: service.For Kelleher, who opened his renovated dealership in March, the goal was simple: to entice a larger percentage of his customers to service their vehicles at his store....
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A winning combination: Service with a free manicure

12:01 am U.S. ET | July 6, 2015

In 2001, Priority Auto Group President Dennis Ellmer was looking to boost service orders on Wednesdays, the slowest day of the week at the first two stores he owned in Chesapeake, Va. It was Ellmer's wife, Jan, who thought outside the male-dominated box and suggested that if women could get their cars serviced and their nails done at the same time, it could be a big draw....
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Dealers

12:01 am U.S. ET | July 6, 2015

Dealers featured this week include Gordon Faulkner, dealer principal of Mercedes-Benz of Hilton Head in Bluffton, S.C.; Donald Bessette of Don Bessette Hyundai in Minot, N.D.; and Domingo Vara Jr., dealer principal at Vara Chevrolet in San Antonio....
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FCA outsells Ford on retail side for first time? Not so fast

1:30 pm U.S. ET | July 2, 2015

June wasn't the first month that Fiat Chrysler outsold its bigger rival Ford on a retail basis in the U.S. In fact, it's happened at least twice before, says FCA -- once in November 2006, and again during one of the most tumultuous months for the industry in recent history, February 2009....
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Art Moran, longtime Detroit-area dealer, dies at 89

6:45 pm U.S. ET | July 2, 2015

Art Moran, a longtime dealer in suburban Detroit, died Wednesday. He was 89....
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JUNE U.S. AUTO SALES

Trucks drive sales up 3.9%; SAAR hits 17.16 million

8:30 am U.S. ET | July 1, 2015

U.S. light-vehicle sales, fueled by strong truck volume at Nissan, Fiat Chrysler, Honda and Toyota, rose 3.9 percent last month as the industry continued to climb toward one of its biggest sales years ever. The seasonally adjusted sales rate came in at 17.16 million, slightly below forecasts, and down from May's 17.78 million rate but higher than the 16.91 million pace set in June 2014....
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Honda posts 4.2% U.S. gain in June

4:30 pm U.S. ET | July 1, 2015

Sales at American Honda rose 4.2 percent in June, thanks to robust Honda truck volume and a strong performance by Acura's sedans, a rare bright spot among cars across an industry riding a wave of light-truck sales....
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Ford expects second-half rally for F series as inventory builds

11:00 am U.S. ET | July 1, 2015

Ford posted a 1.5 percent increase in U.S. light-vehicle sales last month, even as F-series deliveries declined to the lowest level since January....
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Strong truck volume helps Toyota offset weak car demand

3:30 pm U.S. ET | July 1, 2015

Toyota Motor Sales, boosted by strong light-truck volume, rebounded from a sales decline in May to post a 4.1 percent jump in June deliveries....
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FCA up 8.2% on strong Jeep, Chrysler 200 sales

9:00 am U.S. ET | July 1, 2015

The Jeep brand and the Chrysler 200 both helped push Fiat Chrysler's June sales up 8.2 percent, the automaker's best sales for the month of June since 2006. FCA US said it had 185,035 sales in June, its 63rd consecutive month of year-over-year sales gains....
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Rogue fires up Nissan sales

2:30 pm U.S. ET | July 1, 2015

Nissan Division posted a June sales record, gaining 13 percent over last year, thanks to big demand for its Rogue compact crossover. The brand is now looking for more production volume for the model -- which is already coming from three factories....
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GM tally dented by pullback in fleet business

11:00 am U.S. ET | July 1, 2015

A steep drop in sales to rental companies in June magnified General Motors' weak car sales, which sank 15 percent through the first half of the year....
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RICHARD TRUETT

BLOG: The (technology) pluses and minuses of a GM-FCA deal

11:15 am U.S. ET | June 30, 2015

GM and FCA could benefit from each other's technology. Instead of a full-blown merger, maybe some small side-deals is all Sergio needs....
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Two Las Vegas dealerships settle deceptive advertising charges

3:47 pm U.S. ET | June 29, 2015

Two Las Vegas car dealerships have agreed to settle Federal Trade Commission charges that they used deceptive advertising. The dealerships, Planet Hyundai and Planet Nissan, ran ads that misrepresented the purchase price or leasing offers of their vehicles and the amount due at signing, the FTC said....
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LETTER TO THE EDITOR

A role for dealers in lease transfers

12:01 am U.S. ET | June 29, 2015

I read with great interest about James B. Treece's experience in assuming the short-term lease of a Chevy Volt ("Mixed reviews are in after assuming lease for Volt," June 8). I agree with him. Dealers should have a role in the lease-transfer process....
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EDITORIAL

How dealers can protect themselves from bad actors

12:01 am U.S. ET | June 29, 2015

A blot on auto retailing is developing in Birmingham, Ala. Eight former employees of Serra Automotive Group pleaded guilty to charges including falsifying documents and two managers are accused of cheating on Nissan North America's national sales incentive program....
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LOST IN TRANSLATION

NYC dealership must provide documents for non-English speakers

12:01 am U.S. ET | June 29, 2015

As part of a settlement with the New York attorney general's office, a New York City dealership group must begin providing translations of sales documents to customers who negotiate their vehicle purchases in languages other than English....
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CarMax makes big plans for smaller markets

12:01 am U.S. ET | June 29, 2015

CarMax Inc. plans to expand its reach by opening smaller stores in smaller markets, said CEO Tom Folliard. He said the used-vehicle powerhouse has identified at least 80 markets that will support stores that are downsized from typical CarMax outlets....
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LETTER TO THE EDITOR

My Saturn stores were profitable

12:01 am U.S. ET | June 29, 2015

My company, Lucas Dealership Group, owned and operated 30 new-car dealerships between 1960 and 2000, including six Saturn stores. GM wanted to purchase them back, and it was willing to pay a goodwill/blue-sky premium. GM knew Saturn dealerships were profitable and had faith in the future of the product....
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BEST PRACTICES

Dealer Wise goes the extra mile(s) for buyers

12:01 am U.S. ET | June 29, 2015

Let's say you're shopping at one of the Randy Wise Automotive stores in this area, and you decide to check out a vehicle from a different brand at another dealership owned by the group. Well, just sit tight. The folks at Randy Wise will fetch the vehicle for you or drive you to where it is. Five dealerships. Ten brands. New or used. Your pick....
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Dealers

12:01 am U.S. ET | June 29, 2015

Dealers featured this week include Chuck Anderson, dealer principal at University Mazda in Seattle; Don Gasgarth, dealer principal of Don Gasgarth's Charlotte County Ford in Port Charlotte, Fla.; and John Voss, dealer principal at Voss Toyota in Beavercreek, Ohio....
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