Service

Repeat repairs on older Volvos are free

12:01 am U.S. ET | Aug. 3, 2015

Volvo Cars of North America has launched a new parts and labor warranty for older cars to drive more business to dealerships. If an off-warranty vehicle is repaired at a Volvo dealership and comes back with the same problem, the fixes are free....
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GM prepares to fight aftermarket repair parts

12:01 am U.S. ET | Aug. 3, 2015

General Motors plans to roll out a new pricing system later this year for its original-equipment collision parts, a bid to take back market share from aftermarket parts makers....
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FCA recalls 284,153 Dodge Chargers for airbag flaw

11:19 am U.S. ET | Aug. 1, 2015

Fiat Chrysler is recalling 284,153 Dodge Chargers for a flaw that could lead side airbag inflatable curtains and seat airbags to deploy unexpectedly, raising the risk of crash and injury....
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RICHARD TRUETT

BLOG: It's too early to settle aluminum vs. steel repair-cost debate

11:59 am U.S. ET | July 31, 2015

It seems like everyone wants to know if the aluminum-bodied Ford F-150 is more expensive to repair than the steel-bodied pickup it replaced. We don't know -- and we won't know for a long time....
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FCA expands training network for Mopar techs

12:01 am U.S. ET | July 20, 2015

FCA plans to expand from 31 to at least 100 the number of post-secondary schools offering its Mopar warranty training for service technicians....
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BEST PRACTICES

Building a brand in the service department

12:01 am U.S. ET | July 20, 2015

A few years ago, Adam Silverleib found his family's Honda store facing a problem no dealer wants to confront: Not one but two new Honda dealerships were going to open within 15 miles of his Raynham, Mass., location. "So we had to take a new approach and create something that gives people a reason to come to Silko." That something turned out to be an offering called SilkoCare....
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VW plans parts warehouse serving West Coast dealerships

10:35 am U.S. ET | July 17, 2015

Volkswagen Group of America will spend $6.8 million to open a new parts distribution center in Sacramento, Calif., to serve dealers in the Pacific northwest and northern California, the company said today....
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How to erase that odor: Clean, deodorize, sanitize

12:01 am U.S. ET | July 13, 2015

Odor Doctors has a three-step, vehicle odor-busting process, owner Frank Simmons says....
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For Odor Doctors, rotten food, roadkill are all in a day's work

12:01 am U.S. ET | July 12, 2015

Cigarette smoke. Pet urine. Skunks. Vomit. Gasoline spills. Those are just some of the smelly facts of life that can lead to odoriferous cars or trucks. Frank Simmons, a former new-car dealer and founder of Odor Doctors, specializes in helping customers out of smelly situations, often clearing the air inside used cars and trucks so dealers can sell them....
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Volvo offers lifetime warranty on replacement parts in U.S.

11:21 am U.S. ET | July 9, 2015

Volvo Cars of North America is rolling out a lifetime warranty on parts and labor for all vehicles serviced after the factory warranty at any Volvo dealership in the U.S....
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Asbury takes tech shortage into own hands

12:01 am U.S. ET | July 6, 2015

Asbury Automotive wants 200 to 400 more technicians, so it is developing its own. Master technicians who otherwise would have retired are training new technicians at a vacated store in Atlanta....
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Service growth comes down to the details

12:01 am U.S. ET | July 6, 2015

David Kelleher made a number of improvements at his David Dodge-Chrysler-Jeep-Ram store here as part of a $3 million expansion and renovation, but one often overlooked area drew particular attention: service.For Kelleher, who opened his renovated dealership in March, the goal was simple: to entice a larger percentage of his customers to service their vehicles at his store....
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A winning combination: Service with a free manicure

12:01 am U.S. ET | July 6, 2015

In 2001, Priority Auto Group President Dennis Ellmer was looking to boost service orders on Wednesdays, the slowest day of the week at the first two stores he owned in Chesapeake, Va. It was Ellmer's wife, Jan, who thought outside the male-dominated box and suggested that if women could get their cars serviced and their nails done at the same time, it could be a big draw....
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RICHARD TRUETT

BLOG: The (technology) pluses and minuses of a GM-FCA deal

11:15 am U.S. ET | June 30, 2015

GM and FCA could benefit from each other's technology. Instead of a full-blown merger, maybe some small side-deals is all Sergio needs....
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RICHARD TRUETT

BLOG: 'Multiphysics': Engineering's new frontier

11:30 am U.S. ET | June 23, 2015

The creation process that was once fairly simple -- design blueprints to prototypes to testing to validation to production -- now is often extremely complex, involving engineers from several disciplines who must think in areas outside of their training....
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Honda confirms 8th fatality from exploded Takata airbag

6:34 pm U.S. ET | June 19, 2015

Honda confirmed an eighth fatal victim of a ruptured Takata airbag inflator after completing the investigation of a September crash in Los Angeles....
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RICHARD TRUETT

BLOG: The dark side of electronics

11:30 am U.S. ET | June 16, 2015

As automobiles age and the quality of replacement parts for the electronics diminish, repairs become difficult, frustrating and expensive....
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Q&A WITH MARY PACIFICO-VALLEY, OWNER, RICKENBAUGH AUTOMOTIVE GROUP

Service background shaped Colo. dealer's approach

12:01 am U.S. ET | June 15, 2015

Coming up through the service department, rather than sales, shaped the views of Denver-area dealer Mary Pacifico-Valley. She also was mentored by the late Kent Rickenbaugh, and today seeks to mentor others....
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Daimler to recall 40,000 vans in U.S. to replace faulty airbags

11:04 am U.S. ET | June 13, 2015

Daimler made 40,061 vans from 2005-08 with airbags that must be replaced, the National Highway Traffic Safety Administration said....
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Fighting off brands with off brands

12:01 am U.S. ET | June 1, 2015

Mitsubishi, tired of seeing owners skip dealerships for independent repair shops that use generic parts, fought back with a white label of its own....
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Key words unlock customer-pay business for store

12:01 am U.S. ET | June 1, 2015

Hubert Vester Honda service department's marketing went digital. As a result, their customer-pay repair orders increased 35 percent in September compared with the year-ago month....
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GM recalls 375,000 heavy-duty trucks with Takata airbags

5:23 pm U.S. ET | May 29, 2015

GM is recalling about 375,000 heavy-duty pickup trucks equipped with passenger-side airbag inflators made by Takata. And Subaru will expand a recall of Impreza compact cars with Takata airbags to about 80,000 from 20,000....
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Fiat Chrysler reducing powertrain warranties to 60,000 miles for 2016 models

5:00 pm U.S. ET | May 27, 2015

Fiat Chrysler Automobiles is reducing its powertrain warranty for the 2016 model year to five years or 60,000 miles from five years or 100,000 miles. The move follows a similar change in March by General Motors....
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Wal-Mart revamps auto-care centers

2:40 pm U.S. ET | May 22, 2015

Wal-Mart's auto centers, the car-maintenance areas attached to many of its stores, are getting a service overhaul. To improve the experience and entice more customers, the company is dedicating staffing and training programs to the department....
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Sonic to restore customer-pay service revenue

12:01 am U.S. ET | May 11, 2015

Sonic Automotive's warranty work is up so much, it was losing customer-pay service jobs due to lack of capacity. It's changing that now with several tweaks to its service lane....
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Special Video Report
CAR's David Cole on suppliers, Sergio, 'a wild and crazy time'

CAR's David Cole on suppliers, Sergio, 'a wild and crazy time'

'Fast and furious.' That's how Center for Automotive Research chairman emeritus David Cole describes an auto industry that may never see stability again.
» Watch the Video
     
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