Practices of retired Lexus service chief endure among his disciplesMon, 19, Jun 2017
Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today. One of his disciples is Dave VandeLinde, who is putting his own stamp on service operations at Kuni Lexus in Oregon.
Fixed in timeMon, 19, Jun 2017
Shop talkMon, 19, Jun 2017
Don't be afraid to seek higher factory repayment for warranty partsMon, 19, Jun 2017
Fixed ops, by the numbersMon, 19, Jun 2017
Meineke takes on automakers with new connectivity deviceMon, 19, Jun 2017
Student auto tech contest emphasizes electronics, not 'bull work'Mon, 19, Jun 2017
The New York Auto Show included a contest sponsored by local dealers that challenged students from area vocational schools who want to be service techs to identify "bugs" placed in cars. The twist? The bugs have become high-tech viruses instead of, say, closing off a fuel line with a clothespin.