Service

Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016

Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone profit center....
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Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016

Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running. The dealership is a converted lumber store and has no dedicated service drive, but its staffers' rapport with customers makes all the difference....
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U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016

The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime. Arguments before the court are expected this spring....
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BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016

BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for a new dealer bonus....
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Hawaiian dealer starts service tech 'farm team'

12:01 am U.S. ET | Jan. 4, 2016

Dealer Mark Benson, president of Honolulu Ford in Hawaii, has teamed with the Boy Scouts of America to start an in-dealership program to introduce high school students to careers as service techs. He wants to take it nationwide....
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Sonic Tools maps plan to gain N.A. foothold

12:01 am U.S. ET | Jan. 4, 2016

Sonic, a new brand of professional mechanics' tools from Europe, aims to break into the North American market by setting itself apart from the competition with its business model and its tool-storage system....
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Pep Boys agrees to be acquired by Icahn for more than $1 billion

12:51 pm U.S. ET | Dec. 30, 2015

Pep Boys agreed to be acquired by Carl Icahn for more than $1 billion after tire giant Bridgestone backed down from a bidding war with the billionaire investor....
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Bridgestone relents, Icahn prevails in $1 billion bidding war for Pep Boys

10:08 pm U.S. ET | Dec. 29, 2015

Tire giant Bridgestone backed down from a bidding war with billionaire investor Carl Icahn, declining to match his takeover offer of more than $1 billion for the Pep Boys auto-parts retail chain....
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Icahn sweetens bid for Pep Boys to more than $1 billion

6:58 pm U.S. ET | Dec. 28, 2015

Billionaire investor Carl Icahn raised his offer for Pep Boys to $18.50 a share in cash, or more than $1 billion, escalating a bidding war with Bridgestone for the car-parts chain....
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Carfax owner buys Canadian vehicle-history provider for $460 million

11:48 am U.S. ET | Dec. 28, 2015

IHS said today it has acquired Carproof, a Canadian used-vehicle history provider, for $460 million....
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BEST PRACTICES

A mobile alternative to clip-out coupons

12:01 am U.S. ET | Dec. 28, 2015

Andy Mohr Automotive lets website visitors download service coupons to Android Pay and Apple Wallet, an effort to drive service traffic and forge digital relationships with customers....
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Icahn sweetens Pep Boys offer with vow to top Bridgestone

11:35 am U.S. ET | Dec. 23, 2015

Billionaire investor Carl Icahn sweetened his offer to acquire Pep Boys with a promise to top any bid from Bridgestone up to about $1.01 billion....
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LKQ to buy European spare parts supplier Rhiag in $1.1 billion deal

10:00 am U.S. ET | Dec. 22, 2015

Aftermarket supplier LKQ said it would buy Italy's Rhiag-Inter Auto Parts Italia SpA, owned by private equity firm Apax Partners LLP, to expand in the European auto spare parts market....
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Carl Icahn raises offer for Pep Boys, tops Bridgestone's bid

9:45 am U.S. ET | Dec. 21, 2015

U.S. auto parts retailer Pep Boys said billionaire investor Carl Icahn raised his offer to buy the company to $16.50 per share, topping Bridgestone's previous offer of $15.50 per share....
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Icahn's bid for Pep Boys would boost aftermarket business, but not Federal-Mogul, experts say

1:52 pm U.S. ET | Dec. 10, 2015

If financier Carl Icahn acquires Pep Boys for $863 million, it will give a big boost to his aftermarket retail chain Auto Plus, but not so much for another Icahn asset, Federal-Mogul Holdings....
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Icahn offers to buy Pep Boys in $863 million deal

2:06 pm U.S. ET | Dec. 7, 2015

Carl Icahn offered to buy auto parts retailer Pep Boys-Manny, Moe & Jack in a deal valued at about $863 million. The offer of $15.50 per share in cash represents a slight discount to Friday's close of $15.69. Japanese tire maker Bridgestone said in October that it would buy Pep Boys for $835 million....
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Concierge service delivers for customers and dealers

12:01 am U.S. ET | Dec. 7, 2015

An Uber-like transport service is helping dealerships improve how they handle loaners for customers whose vehicles are being serviced. Advantages include not having to hire special porters, loaner cars returned within hours rather than days, higher service revenues and in some cases improved customer satisfaction scores....
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GM transforms soldiers into service techs

12:01 am U.S. ET | Dec. 6, 2015

General Motors is working with the U.S. Army to train discharged soldiers to serve as service technicians at dealerships. Since the program, Shifting Gears, began in the fall of 2014, 116 people have been trained. Of those, 35 now work at GM dealerships....
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Icahn buys into Pep Boys, seeks retail sale to his Auto Plus

11:35 am U.S. ET | Dec. 5, 2015

Investor Carl Icahn disclosed a new 12.1 percent stake in The Pep Boys-Manny Moe & Jack and said the auto parts and maintenance chain’s retail business should be acquired by Auto Plus -- a competitor he controls....
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LINDSAY CHAPPELL

BLOG: The phony mask of company websites

9:29 am U.S. ET | Dec. 5, 2015

At what point does the hypocrisy become obvious that the auto industry really doesn't want customers to come calling on the Internet?...
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Cadillac rolls out repair network for aluminum-intensive CT6 sedan

4:52 pm U.S. ET | Dec. 2, 2015

The Cadillac CT6, the first aluminum-skinned vehicle from General Motors, will have its own dedicated factory-certified repair facilities. Cadillac is launching the Cadillac Aluminum Repair Network to ensure the lightweight rear-wheel-drive luxury sedan is repaired properly after a crash....
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VW, under deadline, submits fix to 2.0-liter diesel emissions violations

7:45 pm U.S. ET | Nov. 20, 2015

The EPA and California air regulators received an initial proposal from Volkswagen, which faced a Friday deadline, to address emissions violations with the company's 2.0-liter diesel vehicles. Details about the fix were not released and VW officials were not immediately available for comment....
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HANNAH LUTZ

BLOG: A case for tracking customers' ownership status

11:45 am U.S. ET | Nov. 18, 2015

A bill to limit the Consumer Financial Protection Bureau’s 2013 auto lending guidance found overwhelming support in the House, but when it reaches the Senate, the story could change....
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'Jeep Wave' aims to boost brand with extra benefits for buyers

3:44 pm U.S. ET | Nov. 12, 2015

Jeep will offer free routine maintenance, discounts on accessories and no-charge loaners to owners of certain 2016 high-end models in a new program it calls Jeep Wave....
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McLaren staffs up in U.S. ahead of 3 key launches

3:00 pm U.S. ET | Nov. 12, 2015

Luxury sports car manufacturer McLaren has expanded its North American staff by about half ahead of the launch of three new models and an anticipated increase in sales volume next year....
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