Buick, Infiniti nab top spots in J.D. Power service satisfaction studyMarch 15, 2018
The auto industry improved 12 points from last year and posted its biggest one-year gain since 2012 in the annual survey, which measures customer satisfaction with dealership service departments.
Honda, Ford to testify at U.S. Senate Takata hearingMarch 13, 2018
A Senate Commerce subcommittee is holding a hearing on the largest-ever recall in automotive history that some lawmakers say is moving too slow.
Texting repair info boosts sales, satisfactionMarch 19, 2018
Audi of Wallingford in Connecticut uses a Web-based application that allows its service advisers to text repair updates, videos and files to customers, increasing sales and customer satisfaction.
U.S. vehicle recalls fall to lowest level since 2013March 8, 2018
Light-vehicle recalls in the United States fell to under 31 million in 2017, the lowest level since 2013, NHTSA said, after a record 53 million were recalled in 2016.
U.S. senators call new hearing on Takata airbag inflatorsMarch 7, 2018
Senators plan to convene a previously undisclosed hearing to focus on the status of Takata airbag inflator recalls, the largest and most complex recall process in auto history that some lawmakers say is too slow.
Dealerships look into alternatives to loanersMarch 5, 2018
Loaner programs for service customers are a sore point for many dealerships. Here are two alternatives to traditional loaners.
Software streamlines stores' parts salesMarch 5, 2018
Integrated software systems are making it easier for dealerships to increase parts sales to independent repair shops.
Ohio Honda store opens Kids DealershipMarch 5, 2018
A Honda store creates a fun automotive environment for kids.
Legal landscape is fuzzy for gray market goodsFeb. 26, 2018
The law on gray-market goods is not settled. The current test appears to be whether there is a material difference between the products sold overseas and domestically, according to legal experts.
Innovative minds help tech's dream come trueFeb. 24, 2018
At Kenny Kent Toyota in Evansville, Austin Frazier, a 23-year-old with spina bifida, may be the dealership's most inspirational employee yet.
Ballooning costs of parts drive car theftsFeb. 15, 2018
When it comes to making a buck on the black market, a car in pieces -- not intact -- may yield bigger gains for car thieves nationwide.
FUTURE EXPRESSFeb. 19, 2018
Motorcars Honda has blended cutting-edge innovations with assembly line technology to offer ultrafast service — a recipe the dealership's owners are preparing to sell to other dealers nationwide.