Ford's Hot Shot on-demand parts delivery grows rapidlyMon, 08, May 2017
Keeping on-hold callers holding onMon, 08, May 2017
Audi, junior colleges join to develop service techsSat, 06, May 2017
Making free oil changes pay offMon, 01, May 2017
Lester Glenn Auto Group used to give away unlimited free oil changes with vehicle purchases, but it became costly and unmanageable. Now the group limits the amenity and pairs it with a pitch for pre-paid maintenance. The result: $150,000 a month in incremental service revenue.
Selling 'upgrades' in the service laneMon, 01, May 2017
Check engine, check your walletMon, 01, May 2017
Subaru says dealers are lagging on serviceMon, 01, May 2017
U.S. vehicle repair costs rose 2.7% in 2016, after holding flat for two yearsTue, 25, Apr 2017
Software lets dealers update service customers via textingMon, 17, Apr 2017
Surveys show that customers want service departments to contact them by texts rather than phone calls, yet some dealerships still aren't getting the message. Stores that rely on texting report higher customer retention and loyalty.