Prioritize transparency and compliance, JM&A says
Dealerships can maintain business models while aligning with customers' visions, Protective says
Scott Karchunas, president of Protective Asset Protection, says dealerships' long-term business models can work in conjunction with online sales and financing tools and align with consumers' car-buying visions. He also suggests dealers educate their employees on the store's larger mission to help them establish a personal connection to their work. Karchunas spoke with Staff Reporter Hannah Lutz last month at the National Automobile Dealers Association convention in New Orleans.