Arlena Sawyers

Used Cars and Auctions Reporter
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.

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Phone: 313-446-0380
E-Mail: asawyers@crain.com
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Recent authored articles

More than 25 years later, strong defender of dealers' rights fondly remembered

He railed against automakers' use of retail rebates, mandatory ad associations and fees and customer satisfaction indexes.

Efforts include preventing crashes, reducing injuries, protecting workplaces

Properly installing child seats, restricting gray-market vehicles that don't meet U.S. safety and emissions standards and making dealerships a safer place to work are just a few of NADA's safety initiatives over the years.

Used-car trade networks seek to drive wholesalers out

Traditional auto auctions are being challenged by used-car trade networks that allow dealers to buy and sell vehicles on their mobile devices.

BEST PRACTICES: Dealership's multilingual staff caters to hearing-impaired

Michigan dealer John Fox has identified employees who can converse in more than a dozen languages, including American Sign Language, to translate vehicle and other purchases for consumers who speak little or no English or...

Dealers' suit against Carfax tossed by judge

A federal judge dismissed a lawsuit against Carfax, saying that claims by almost 500 dealers that the vehicle history report company engaged in anticompetitive practices, were unfounded.

Hertz retails retired rental fleet on Shift's platform

Hertz is selling retired rental vehicles on a platform owned by Shift, a startup used-car marketplace.

New-car incentives push used prices down

An increase in automakers' new-car incentives related to their “channel stuffing” -- promoting excessive new-vehicle inventory on dealers' lots -- led to a drop in used-vehicle prices in November, an analyst said.

Incentives, excess new-car inventory, put a drag on used vehicle values

An increase in new-car incentives and “channel stuffing” -- excess new-vehicle inventory on dealers' lots -- caused used-vehicle prices to slip 1 percent in November, according to one closely watched used-vehicle...

Fixed-ops opportunities for women

The GM Women's Retail Network is taking an active role to get young women trained as dealership technicians, with scholarships, internships and host dealerships.

CarMax expands used-car store footprint

CarMax, extending its lead over other publicly held auto retailers entering the stand-alone used-car store market, continues its expansion, opening its first store in Michigan this month. Store No.

CPO has room to grow, but awareness lags

Off-lease vehicle volume is growing faster than CPO sales, leaving room for those sales to grow, remarketing analysts say.

More auctions, revenue lift profits at ADESA’s parent

Rising vehicle volume and revenue per vehicle sold at ADESA helped boost income at its parent, KAR Auction Services, 4 percent to $54.4 million in the third quarter.

ADESA, Manheim refocus on physical auctions in Chicago

The physical auction business in the Chicago area promises to be more competitive and a lot more interesting as the nation's two auction titans gear up to go head-to-head in that market.

Doug Knust wants all dealers' voices heard

Doug Knust provides a big voice for dealers operating small volume stores.

How can 2-store minority dealers compete?

As dealership groups get bigger and gain greater economies of scale and operational efficiencies, dealers operating stores that are not part of a dealership group will have trouble competing, the president of the National...

Reynolds enters used-car sales

Reynolds and Reynolds' investment in a tiny, online used-vehicle trade network is a “strategic, targeted investment,” and part of Reynolds' push to help dealers make more money, the company said.

Auction association keeps safety first

Safety is serious business at auctions. So serious that Jerry Hinton, general manager of ADESA Portland in Portland, Ore.

Reynolds invests in online used-car trade network

Dealership software giant Reynolds and Reynolds has taken a minority, yet “significant” stake in the Appraisal Lane, a startup online used-car trade network.

Reynolds invests in online used-car trade network

Dealership software giant Reynolds and Reynolds has taken a minority, yet “significant” stake in the Appraisal Lane, a startup online used-car trade network.

CarMax's certification checklist fails Calif. law, court rules

A federal appeals court in California ruled that CarMax's component inspection checklist violates a state statue that requires dealers to provide consumers a “completed inspection report” prior to the sale of any...

Dealer brag boards tout employees who go the extra mile

At some dealerships, a customer feedback board is another way to show appreciation to employees.

No October surprises for this used-vehicle price watcher

Going into 2016, there were widespread expectations that the influx of off-lease cars and trucks hitting the market would ding used-vehicle values. But that hasn't really happened. So will used prices fall in the fall?

Report: Lease deals lack transparency

Finance rates on lease offers are difficult to understand, and automakers haven't done enough to make understanding them easier, concludes a report by a personal finance website.

CarMax to offer loan pre-qualifying online for all stores

“In the next couple of months,” customers at CarMax's more than 160 stores will be able to pre-qualify for auto loans online before choosing a vehicle, the company's CEO says.

Kia expects big boost in CPO

Kia expects to sell 75,000 CPO units this year. More off-lease vehicles, more CPO listings online and more full-time CPO reps calling on dealers can make that happen, said Kia's manager of CPO and remarketing.

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