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Garrett Hayim offers more than ultraluxury and sports cars at his Ferrari-Maserati of Fort Lauderdale in Florida and Ferrari-Maserati of Long Island in Plainview, N.Y.
He railed against automakers' use of retail rebates, mandatory ad associations and fees and customer satisfaction indexes.
Properly installing child seats, restricting gray-market vehicles that don't meet U.S. safety and emissions standards and making dealerships a safer place to work are just a few of NADA's safety initiatives over the years.
Traditional auto auctions are being challenged by used-car trade networks that allow dealers to buy and sell vehicles on their mobile devices.
Michigan dealer John Fox has identified employees who can converse in more than a dozen languages, including American Sign Language, to translate vehicle and other purchases for consumers who speak little or no English or...
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