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Arlena Sawyers

Used Cars and Auctions Reporter
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-0380
E-Mail: asawyers@crain.com
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Recent authored articles

Atlanta dealership group fights distracted driving

Jim Ellis Automotive Group is seeking to reduce vehicle fatalities with a campaign urging its customers and Atlanta community to "pledge to drive safe."

Buy a vehicle, get a personalized website

Sesi Motors sets up personalized websites for customers of its three dealerships as a way to enhance customer retention, by communicating service schedules and more.

Software giant Reynolds big in forms, too

Reynolds and Reynolds has grown into a dealership software giant that — among other things — is a leading supplier of retail installment sales contracts, consumer lease agreements and other support documents that...

From one-man show to industry leader

Paul Askos, founder of service contract provider Western National Warranty Corp., was the kind of guy who did the right thing, even when it seemed like the wrong thing for business.

Big Brother is watching, but should he?

As awareness of fraud and identity theft intensifies, will dealerships latch on to video recording as a way to deter misbehavior in the F&I office? Transaction videos have a downside, experts say.

A con artist on your store's staff? It happens

Unsavory practices in dealership F&I departments still happen. But training, check-and-balance systems, better pay plans and just being more vigilant can discourage rogue behavior, industry insiders say.

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