Arlena Sawyers

Used Cars and Auctions Reporter
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-0380
E-Mail: asawyers@crain.com
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Recent authored articles

Dealer delivers sports cars, style and speed

Garrett Hayim offers more than ultraluxury and sports cars at his Ferrari-Maserati of Fort Lauderdale in Florida and Ferrari-Maserati of Long Island in Plainview, N.Y.

More than 25 years later, strong defender of dealers' rights fondly remembered

He railed against automakers' use of retail rebates, mandatory ad associations and fees and customer satisfaction indexes.

Efforts include preventing crashes, reducing injuries, protecting workplaces

Properly installing child seats, restricting gray-market vehicles that don't meet U.S. safety and emissions standards and making dealerships a safer place to work are just a few of NADA's safety initiatives over the years.

Used-car trade networks seek to drive wholesalers out

Traditional auto auctions are being challenged by used-car trade networks that allow dealers to buy and sell vehicles on their mobile devices.

BEST PRACTICES: Dealership's multilingual staff caters to hearing-impaired

Michigan dealer John Fox has identified employees who can converse in more than a dozen languages, including American Sign Language, to translate vehicle and other purchases for consumers who speak little or no English or...

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