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Arlena Sawyers

Used Cars and Auctions Reporter
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-0380
E-Mail: asawyers@crain.com
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Recent authored articles

Software giant Reynolds big in forms, too

Reynolds and Reynolds has grown into a dealership software giant that — among other things — is a leading supplier of retail installment sales contracts, consumer lease agreements and other support documents that...

From one-man show to industry leader

Paul Askos, founder of service contract provider Western National Warranty Corp., was the kind of guy who did the right thing, even when it seemed like the wrong thing for business.

Big Brother is watching, but should he?

As awareness of fraud and identity theft intensifies, will dealerships latch on to video recording as a way to deter misbehavior in the F&I office? Transaction videos have a downside, experts say.

A con artist on your store's staff? It happens

Unsavory practices in dealership F&I departments still happen. But training, check-and-balance systems, better pay plans and just being more vigilant can discourage rogue behavior, industry insiders say.

Big Brother is watching, but should he?

As awareness of fraud and identity theft intensfies, will dealerships latch on to video recording as a way to deter misbehavior in the F&I office? Transaction videos have a downside, experts say.

Tarnished image? Put your best face forward

When a fraud scandal hits, dealer interviews, community outreach aid damage control

A con artist on your store's staff? It happens

Unsavory practices in dealership F&I departments still happen. But training, check-and-balance systems, better pay plans and just being more vigilant can discourage rogue behavior, industry insiders say.

Pranav​ Gill

More than doubled the BMW of Sudbury's net profit between 2012 and 2016.

Natalie​ Langley

Doubled Internet sales close ratio by creating templates and eliminating leads that lacked customer contact info.

Jeremy Swartz

Took five dealerships and within a year increased collective new and used unit volume 20 percent and raised their net profit

Kelly Webb Roberts

Guided her dealership group's expansion and quadrupling the group's revenues

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