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A Mazda executive talks about challenges of replacing defective Takata airbags, maintaining service retention rate and improving satisfaction scores.
Dealers have a choice, says Don Flow, CEO of the Flow Automotive Cos. says. They can wait for third-party disruptors to reshape auto retailing, or they can do it themselves.
A fixed ops director talks about challenges and opportunities for service departments as new-vehicle sales start to decline.
Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today.
Dave VandeLinde, service director at Kuni Lexus of Portland, discusses the challenges of making money on tire sales and express service. He spoke by phone on June 6 with Dave Versical, editor of Fixed Ops Journal.
North America, Alan Batey's domain at General Motors, is responsible for 99.4 percent of GM's total adjusted earnings since January 2014. And it's becoming even more critical to the automaker's future.
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