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A fixed ops director talks about challenges and opportunities for service departments as new-vehicle sales start to decline.
Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today.
Dave VandeLinde, service director at Kuni Lexus of Portland, discusses the challenges of making money on tire sales and express service. He spoke by phone on June 6 with Dave Versical, editor of Fixed Ops Journal.
North America, Alan Batey's domain at General Motors, is responsible for 99.4 percent of GM's total adjusted earnings since January 2014. And it's becoming even more critical to the automaker's future.
Automotive News is progressively rolling out an updated “metered” approach to online readership.
A lot has changed at YourMechanic since Fixed Ops Journal profiled the car-repair disruptor 14 months ago.
Bob Lutz didn't think Nissan could be saved. At that moment in the late 1990s, Nissan was on the brink of failure. Then entered Carlos Ghosn.
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