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Dave Versical

Director of Editorial Operations
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
Phone: 313-446-6789
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Recent authored articles

FIVE MINUTES WITH ... Robert Davis, senior VP, Mazda North American Operations

A Mazda executive talks about challenges of replacing defective Takata airbags, maintaining service retention rate and improving satisfaction scores.

A dealer's radical commitment to customer retention

Dealers have a choice, says Don Flow, CEO of the Flow Automotive Cos. says. They can wait for third-party disruptors to reshape auto retailing, or they can do it themselves.

5 MINUTES WITH... Mike Yale, service and parts director, Porsche North Houston

UPDATED: 8/28/17 12:10 pm ET - corrected

A fixed ops director talks about challenges and opportunities for service departments as new-vehicle sales start to decline.

Practices of retired Lexus service chief endure among his disciples

Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today.

A service director handles 'waiters,' and finds express success

Dave VandeLinde, service director at Kuni Lexus of Portland, discusses the challenges of making money on tire sales and express service. He spoke by phone on June 6 with Dave Versical, editor of Fixed Ops Journal.

ALAN BATEY: GM reaps rewards of North America strategy

North America, Alan Batey's domain at General Motors, is responsible for 99.4 percent of GM's total adjusted earnings since January 2014. And it's becoming even more critical to the automaker's future.