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James B. Treece

News Editor
Address: 1155 Gratiot Ave.
48207 Detroit, Mich.
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Phone: 313-446-1604
E-Mail: jtreece@crain.com
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Recent authored articles

Survey: Nearly 1 in 10 does all steps online except for paperwork

In a survey, 15 percent of respondents said they did a significant part of the transaction online for their most recent vehicle purchase or lease.

Cox launches Accelerate digital tool in Las Vegas

Cox Automotive says it has a way to help car buyers shave up to an hour from the time they spend in dealerships.

Even online, people are the key

In a brave new world of online vehicle sales and subscription services, the overwhelming importance of hiring and retaining the right people remains.

Dealers upbeat ahead of spring sales time

Dealers, always an optimistic group, are nearly euphoric heading into the spring selling season, a survey found, due apparently to federal tax changes.

Alexa, meet Nexi: AI helps dealers manage used-car lots

Cox Automotive's vAuto unit says its new Nexi, designed to aid dealerships' used-car operations, is the first AI digital assistant for auto retailers.

Dealership having a bad month? CDK aims to help

CDK'S pricing for its new dealership management system is based on the theory that if your dealership is having a bad month, you could use a break on your costs.

Good claim work makes repeat sales likely, survey says

Service departments are handling F&I claims well, and that makes customers more inclined to be repeat F&I product buyers, a survey found.

CDK launches new DMS along with new pricing model

CDK will charge a monthly fee for its new dealership management system based on that month's unit sales, repair orders and number of employees on the system.

Import brands keep skewing toward exclusive stores

The percentage of exclusive import dealerships has risen sharply over the decades, while the number of Detroit 3 exclusives is on the decline.

Happy customers, if they come

Consumers who use dealerships’ quick-service lanes give them high marks, but more than half of those surveyed hadn’t been through one in the last 12 months.

Dent-and-ding products added to Power portfolio

J.D. Power continues to pursue brand extensions. Here are some recent examples.

Service depts. can expect a lift

The numbers are in, and they add up to lots of work for dealerships' service and parts departments. Here's a look at some key statistics with implications for fixed operations.

J.D. Power surveys a future industry landscape

J.D. Power sees a need to survey consumers even when cars drive themselves. Here's how the market-research company is charting its future.

Hammer named to head ADESA

John Hammer has been named president of the ADESA unit of KAR Auction Services, effective Feb. 26. He replaces Stephane St-Hilaire, who resigned.

J.D. Power launches branded F&I products

J.D. Power has begun offering F&I products, labeled J.D. Power Automotive Protection Products, for new-car buyers across the U.S.

Scrutiny continues

The CFPB may have been defanged, but dealerships' role in arranging loans is still being scrutinized. A report last week was a timely reminder.

Why EVs aren't out front in Detroit

Autonomous vehicles are displayed prominently at several automakers' stands at the Detroit auto show. EVs? Not so much.

AutoNation's Jackson named chair of Atlanta Fed

AutoNation CEO Mike Jackson has been named chair of the Federal Reserve Bank of Atlanta's board for a one-year term beginning Jan. 1.

Survey: Online trade-in evals curtail haggling

Haggling over a trade-in's value at the dealership is going the way of tailfins, in large part because of valuation services available online, a survey shows.

Used-car disrupters tip hands on future

At a conference last month, several used-car upstarts discussed, or hinted at, their plans. Here's a brief rundown.

Infiniti, Nissan stand out in first-visit scheduling

Infiniti and Nissan stand out for scheduling first service visits before new owners drive away from the dealership. Jaguar Land Rover and BMW lag.

November's sales gain sets up 17 million in '17

UPDATED: 12/4/17 1:53 pm ET - adds final results

A solid November has all but guaranteed that U.S. new light-vehicle sales will top 17 million in 2017 for the third straight year and only the fifth time ever.

VIN CrossCheck touted as possible anti-fraud platform for lenders

An existing technology used to monitor floorplans could be a platform for expanded cooperation by auto lenders in the fight against fraud rings.

Hertz's bid to rely less on auctions starts to pay off

Hertz disposed of a growing share of its retired vehicles through channels other than auctions in the third quarter, and expects that growth to continue.

Auctions offer peace of mind with purchases

Auctions such as Manheim and Ally's SmartAuction are expanding their assurances to buyers that if something goes wrong, they will be made right.

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