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In a survey, 15 percent of respondents said they did a significant part of the transaction online for their most recent vehicle purchase or lease.
Cox Automotive says it has a way to help car buyers shave up to an hour from the time they spend in dealerships.
In a brave new world of online vehicle sales and subscription services, the overwhelming importance of hiring and retaining the right people remains.
Dealers, always an optimistic group, are nearly euphoric heading into the spring selling season, a survey found, due apparently to federal tax changes.
Cox Automotive's vAuto unit says its new Nexi, designed to aid dealerships' used-car operations, is the first AI digital assistant for auto retailers.
CDK'S pricing for its new dealership management system is based on the theory that if your dealership is having a bad month, you could use a break on your costs.
Service departments are handling F&I claims well, and that makes customers more inclined to be repeat F&I product buyers, a survey found.
CDK will charge a monthly fee for its new dealership management system based on that month's unit sales, repair orders and number of employees on the system.
The percentage of exclusive import dealerships has risen sharply over the decades, while the number of Detroit 3 exclusives is on the decline.
Consumers who use dealerships’ quick-service lanes give them high marks, but more than half of those surveyed hadn’t been through one in the last 12 months.
J.D. Power continues to pursue brand extensions. Here are some recent examples.
The numbers are in, and they add up to lots of work for dealerships' service and parts departments. Here's a look at some key statistics with implications for fixed operations.
J.D. Power sees a need to survey consumers even when cars drive themselves. Here's how the market-research company is charting its future.
John Hammer has been named president of the ADESA unit of KAR Auction Services, effective Feb. 26. He replaces Stephane St-Hilaire, who resigned.
J.D. Power has begun offering F&I products, labeled J.D. Power Automotive Protection Products, for new-car buyers across the U.S.
The CFPB may have been defanged, but dealerships' role in arranging loans is still being scrutinized. A report last week was a timely reminder.
Autonomous vehicles are displayed prominently at several automakers' stands at the Detroit auto show. EVs? Not so much.
AutoNation CEO Mike Jackson has been named chair of the Federal Reserve Bank of Atlanta's board for a one-year term beginning Jan. 1.
Haggling over a trade-in's value at the dealership is going the way of tailfins, in large part because of valuation services available online, a survey shows.
At a conference last month, several used-car upstarts discussed, or hinted at, their plans. Here's a brief rundown.
Infiniti and Nissan stand out for scheduling first service visits before new owners drive away from the dealership. Jaguar Land Rover and BMW lag.
A solid November has all but guaranteed that U.S. new light-vehicle sales will top 17 million in 2017 for the third straight year and only the fifth time ever.
An existing technology used to monitor floorplans could be a platform for expanded cooperation by auto lenders in the fight against fraud rings.
Hertz disposed of a growing share of its retired vehicles through channels other than auctions in the third quarter, and expects that growth to continue.
Auctions such as Manheim and Ally's SmartAuction are expanding their assurances to buyers that if something goes wrong, they will be made right.
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