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The auto retail legends of today discuss the individuals who mentored them, and how that has prompted them to do likewise for the next generation.
Mercedes-Benz of Draper's VIP Card gives customers free services such as flat-tire repair or even renewal of state vehicle registrations to bring them back more often.
Sonic Automotive and Group 1 Automotive are expanding their used-vehicle plans, even as AutoNation pauses its used-only store plans to evaluate results so far.
Manhattan Motorcars' top customers will get the automotive tour of a lifetime in Europe. For Brian Miller, it's all part of doing business as an uber-luxury dealer.
Selling high-line luxury cars to the superrich is not your father's car business: Price is less important, while the experience is everything.
Lithia Motors' first-quarter net grew on strong service and parts and finance results, despite a drop in new-vehicle sales and narrowing gross profit margins.
Some dealers are offering subscription programs to ensure the retailers remain relevant as automakers also experiment with the business model.
Dealers are increasingly cutting costs across the board this year to offset narrowing margins, rising expenses and a potential economic downturn.
Momentum Motorcars in Atlanta serves as a role model to franchise dealers on how to do subscription selling.
Warren Henry Auto Group started a subscription program that's inspiring the group to develop an operational platform to help other dealers run subscription models.
Dealer Don Flow had tried to come up with a way to let customers swap vehicles frequently; the advent of vehicle subscription services now makes it possible -- and profitable for him.
Germain Automotive Group is in the subscription car business to attract new customers, drive revenue and prepare for a changing future.
Ken Garff Automotive, a pioneer in private equity partnerships, will buy Garcadia Auto and its interest in 28 dealerships from Leucadia National.
Lithia Motors dealership group wants to be in all regions of the United States and eventually Canada as it gains scale for a changing future. The group has been shopping in Canada for two to three years.
John Eagle Auto Group in Dallas holds monthly video conferences to help F&I staff brainstorm ways to improve profits at its 12 Texas dealerships.
Lithia Motors wants to be in all regions of the U.S. and eventually cross the border to Canada as it gains scale for a changing future.
Subaru of America leaders promised to give the brand's dealers the products, marketing and inventory to increase their per-store sales and profitability.
Dealers need to study data, enable digital purchasing and prepare for a day when consumers want transportation options beyond personal car ownership, panelists said.
Terry Taylor, a private but skillful operator, owns more dealerships than anyone else in the country — and probably the world.
Advisers cite the benefits from federal tax-law changes, dealers' desire to grow in scale and stable dealership profits.
Subaru of America pledged to deliver the right product, in the right volume and strong marketing to help half of the dealer body sell at least 1,000 vehicles a year.
Mazda dealers in the U.S. are positioned to see sales growth and improved profits, dealer council chairman Jim Bagan said.
AutoCanada, Canada's only publicly traded auto retailer, is buying most of the Grossinger Auto Group in Chicago, giving it a foothold in the United States -- with plans for more growth.
Sonic Automotive will resist automakers' demands for grandiose improvements of its new-car dealerships, and it's not alone in pushing back against those demands.
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