David Kushma

Deputy Editor, Fixed Ops Journal
Phone: 313-446-0463
E-Mail: dkushma@crain.com
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Recent authored articles

Amid rapid digital advances, don't forget the human touch

As service departments embrace digital tech, don't forget the human touch.

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We invite readers to contribute to our new letters page.

AutoNation puts service and parts at the center of its new branding campaign

The nation's largest dealer group is rolling out a new line of company-labeled parts, emphasizing accessories sales, and expanding its base of service centers and body shops.

Dealerships battle fast-growing consolidation of body-shop business

UPDATED: 11/28/16 4:30 pm ET - clarifies Rex Green's quote

A fine-tuned Google alert will provide a chronicle of dealers who are selling their body shops to, or entering into partnerships with, independent chains and consolidators.

'Alt-OE' controversy, lack of common definition hamper automakers

UPDATED: 11/22/16 11:10 am ET - corrected

"Alt-OE" is the most common label applied to supposedly genuine, new factory parts sold by distributors other than automakers through their franchised dealerships.