FRANKFURT - Delphi Automotive Systems wants to become a systems supplier for the automotive aftermarket, just as it is for the original equipment market.
Frank Ordonez, Delphi's general manager in charge of aftermarket operations, said training, service and access to information are keys to success.
He spoke at the Automechanika trade show here.
Delphi showed its conceptual 'Garage of the Future' at Automechanika. The concept included a web-based garage inquiry system that customers could use from their home.
It allows them to request quotes or schedule services, and to run electronic diagnostics checks on a vehicle.
'The electronic era has arrived,' said Ordonez.
Electronic-based components now account for about 23 percent of the car by value, but by 2010 the figure will be 40 percent, said Ordonez,
'Independent garages will have to upgrade their service or risk losing business,' he said.
At the same time garages are having difficulty filling positions with adequately trained personnel, while their customers are more technically literate.
Effective training in on-board-diagnostics is an area where Delphi can use its original equipment experience, said Ordonez.
Independent aftermarket distributors are a crucial customer group for Delphi, and are expected to account for about E450 million in sales in Europe this year.
Since the formation of Delphi's aftermarket operations last autumn, the division has almost doubled sales in Europe and grown by 20 percent globally.
Delphi's aftermarket operations now employ 1,500 people worldwide, compared with just 200 a year ago. The operation has global revenues of $2.5 billion.