FRANKFURT -- Opel named mechanical engineer Elvira Toelkes as its new head of quality in Europe.
Toelkes will be tasked with continuing a drive to improve quality at Opel and sister brand Vauxhall. Both brands scored below average in J.D. Power vehicle ownership satisfaction surveys in key European markets.
In Germany, Opel ranked No. 19 in J.D Power's most recent survey with 774 points out of 1,000. The score was below the average of 788 and ranked Opel beneath rivals such as Peugeot and Ford. In J.D. Power's UK survey, Vauxhall also ranked No. 19. Its score was 757, below the average of 772.
The surveys examine owners' satisfaction with one to three-year-old cars based on vehicle appeal, ownership costs, quality and reliability, and service satisfaction.
"We are delighted that Elvira Toelkes is bringing her extensive experience to the role of overseeing quality. She will help to further perfect the quality of our vehicles,” Karl-Thomas Neumann, CEO of Opel, said in a statement.
Toelkes will be based in Ruesselsheim, Germany, and replaces Thomas Simon, who has held the post since 2012. Simon is leaving the company at his own request, Opel said.
Toelkes will take up the position on August 1. Currently, she is head of Opel's plant in Eisenach in eastern Germany, which builds the Corsa subcompact and Adam minicar.