To say I was furious is the understatement of the century.
Most customers would have scratched the Mokka-e off their lists and purchased the New 500.
That would have been logical, but during our second family summit meeting on this topic the New 500 was eliminated because it has three doors and we want to have a five-door model like the Panda.
Secondly, I hate being mistreated, particularly when I am not asking for a favor or special treatment.
By 15:40 on April 9 I have shared my story with executives at Stellantis (which now owns Opel) and Opel Italy.
About two hours later (17:45) I get a call from the owner of Gencar. He apologizes for the salesman’s behavior and we start discussing my desire to purchase the Mokka-e. He puts me in touch with his head of sales and I start the process again from scratch.
Within an hour (18:47) I get an offer for the car I wanted.
It will cost 39,200 euros as configured, but that drops to 27,300 euros after incentives and discounts.
It will cost me 270.19 euros a month for 35 months.
On April 21 I am driven to the dealer, where the salesman talks me into upgrading to the more expensive Ultimate top trim level.
Why? Because it includes the metallic paint, which I was paying 700 euros for on the variant I had initially chosen.
While the spec-adjusted price difference was an additional 1,050 euros, the monthly rate only increased by 4 euros to 274.74 euros.
That is money well spent to add features such as LED matrix headlamps, road sign recognition, lane keeping assist, front parking sensors, a 180-degreee rearview camera as well as heated front seats.
I happily order the car and I'm told it will take about 90 days for the car to be delivered. No problem, I thought. As soon as I have my order number, I will try to speed up its delivery.
As of May 12 -- 21 days after I placed my order -- I still don’t have my order number, despite multiple attempts to get it.
I give up.
If the order number comes, great, I will complete the process to get my Mokka-e. If not, I will start the purchase process from scratch for the third time.