Vehicle owners often seek alternatives to OEM dealers due to a lack of transparency and communication. The issue isn't just about expensive repairs; it's about manually calculated estimates and disconnected data. In a competitive market, small touchpoints matter.

• Understand the importance of clear communication.
• Provide transparent pricing and timetables.
• Avoid common pitfalls that drive customers away.

Learn how to put yourself in your customer's shoes and enhance your auto workshop's customer satisfaction.