Tesla has found itself entangled in an escalating dispute with Chinese e-commerce giant Pinduoduo, which ran a promotion for Model 3 sedans that the automaker says broke its policies.
At the center of the disagreement, which surfaced last month, is Tesla’s direct-sales model. Unlike most carmakers that sell via franchised dealerships, Tesla has its own network of showrooms where customers can view a vehicle before placing an order online. Customers can also just go direct to the official online channel, which comes with a price-match guarantee.
In this instance, a customer in Wuhan saw an offer for a Tesla Model 3 on Pinduoduo via YiAuto. YiAuto, a car retailer based in the southeastern province of Fujian, had advertised the sedan for 251,800 yuan ($36,320), around 7 percent cheaper than the official post-subsidy price set by Tesla.
Once Tesla became aware of the campaign, it denied any form of cooperation with either Pinduoduo or YiAuto. YiAuto went ahead with its promotion regardless, and the man in Wuhan paid for the car. His order was ultimately placed direct on Tesla’s website, using his personal details.
Tesla has labeled the transaction a resale, meaning the Wuhan customer won’t be entitled to the usual rights enjoyed by clients who purchase a Tesla from official channels. In addition, Tesla said Tuesday it would support the customer if he wants to “safeguard his legitimate rights” from the promotion organizer.
Pinduoduo said it was “disappointed that Tesla has made it difficult for some of fans to get their dream car.” “We appreciate the trust that our users put in our platform and will do everything we can do protect their rights,” it said.
Representatives from YiAuto couldn’t immediately be reached.
Tesla is willing to “compensate for the customer’s loss of time and effort spent on this,” a Beijing-based representative said, adding the man was more than welcome to re-place his order via official channels should he wish.