Canada Best Practices
When Steve Marshall bought his first store at age 21, he learned to treat staff like gold.
The service department at Highbury Ford in London, Ont., employs an empathetic approach toward customers.
When Dan Matthews bought the Volkswagen-Audi dealership from his father, Bill, in 2016, he agreed to build a larger rooftop, located nearby, for the Volkswagen brand while renovating the original 18,000-square-foot (1,700-square-metre) building for Audi.
The service department at Orchard Ford in Kelowna was “in the red,” but implementing efficiency strategies over the past five years turned it into a profit centre, said Trevor Pollon, operating partner of the locally owned store.
The software allows the dealership group to track employee tasks to make sure they’re completed properly and in a timely manner
Country Hills Ford is addressing a shortage of techs through a partnership with the Calgary Board of Education and Southern Alberta Institute of Technology.
When hail strikes, tents covering vehicles on lots can offer better coverage than insurance .
The federal government plans for nearly 1.5 million immigrants from 2024-26. The auto industry plans to get them into vehicles.
It’s "not rocket science," but Leslie Motors is soaring, maybe into the next generation of ownership.
Preston Chevrolet-Buick-GMC-Cadillac supports sports and and service clubs such as Big Brothers and Big Sisters.
